Customer Success Enablement Specialist
hace 1 semana
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you’ll do**
- Be a point person for any escalations
- Support the launch and enablement of new processes and tools for the customer success team
- Establish processes to monitor and report the usage of our solutions by the customer
- Partner with customer success managers to identify solutions to increase customer adoption of our solutions
- Provide operational support for customer success managers
- Identify process inefficiencies impacting customers and collaborate with the cross-functional teams to devise effective improvements.
- Project management of initiatives
**What experience you need**
- 3+ years of experience** **acting as a **Customer Success Analyst/Specialist **roles
- 2+ years of experience in project management driving initiatives end to end in an IT industry
- English Proficiency B2+ or higher
**What could set you apart**
- Strong analytical, verbal, and written communication skills
- Proven collaborative skills working in a matrix organization
- Ability to roll up sleeves and do what is needed to make programs successful
- Incredible attention to detail
- Ability to thrive in the unknown, be agile and willing to be flexible, juggling multiple and sometimes conflicting priorities
- Proficiency in Google Suite
- Ability to learn and familiarize with Equifax systems/processes
- Communicate with cross-functional teams ( Operations, product, and technology)
- Self-motivated and able to work remotely and under pressure, diligent with deliverables and deadlines, able to multitask
- Exceptional due diligence and follow-up skills, energetic with a positive attitude.
- Research, investigate, and analyze requests with mínimal oversight or guidance. Must be able to own and see tasks through to completion without significant guidance.
- Demonstrate proficiency to define problems, collecting data, establishing facts, and drawing valid conclusions through deductive reasoning.
- On-call support as required
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Internal Enablement Training Specialist
hace 2 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We provide independent practices with digital tools and support to thrive in a new era of healthcare. We believe that how you start something is how you finish and the initial training any Customer Success member goes...
-
Customer Success Analyst
hace 4 semanas
Heredia, Costa Rica Equifax A tiempo completo_We are looking for a passionate Customer Success Analyst for the Artificial Intelligence and RPA program. In this role, you will execute the marketing strategy for EFX RPA/ML, joining the team in its mission to make machine learning and robotic process automation accessible to all business units. This role will be responsible for leading the Automation...
-
Team Lead, Customer Success
hace 1 semana
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoThe Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...
-
Senior Customer Success Specialist Engineer
hace 5 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does...
-
Associate Customer Success
hace 3 semanas
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoWhat You'll Do Associate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s...
-
Customer Success Manager
hace 2 semanas
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...
-
Customer Success Manager
hace 4 semanas
Heredia, Costa Rica Wrike Careers Page A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Customer Success Manager
hace 2 semanas
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...
-
Customer Success Business Operations
hace 2 semanas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success Business Operations This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** **_ Management Level Definition:_** **_ Responsibilities: _** - Under mínimal direction, formulate and define system scope and objectives based on both user needs and a good...
-
Director Enablement and Implementation
hace 2 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Customer Success Technology Administrator
hace 1 semana
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As a Customer Success Technology Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...
-
Sr Mgr, Customer Success Mgmt
hace 4 semanas
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Associate Customer Success Managers
hace 4 semanas
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoWhat You'll Do Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the...
-
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoWhat CSMs Do Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. They play a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In...
-
Customer Retention Specialist
hace 3 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...
-
Customer Service Specialist, Wondery
hace 5 días
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...
-
Manager, Customer Success, Strategic Account
hace 6 días
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Specialist, Customer Training
hace 4 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: We are looking for an experienced Training Specialist. You will be responsible for developing and delivering training that will engage our customers and empower them to successfully implement our software. **Your Area of Focus**: - Participate in the development, implementation, and evaluation of end-user training, instructor materials...
-
Sales Enablement Specialist
hace 1 semana
Heredia, Costa Rica ZM Financial Systems A tiempo completoCollaboration = Innovation One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together. Department - Sales OU Role/ResponsibilitiesSupport a robust sales tech stack including...
-
Senior Global Customer Experience Specialist
hace 4 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...