Customer Success Business Operations

hace 23 horas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Customer Success Business Operations

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_
Job Family Definition:_**

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Under mínimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
- Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
- Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.
- Develop visualization, user experience and configuration elements of solution design.
- Execute and coordinate requirements management and change management processes.
- Develop and maintain internal and external relationships to support management of scope and expectations.
- Participate in proposals, feasibility studies, implementations, and new business development.
- Operates as a team member and as a team leader. Advise on methods to improve business processes.
- May lead the training of clients and peers.

**_ Education and Experience Required: _**
- Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 6 years related experience or a Master's degree and a minimum of 4 years of experience.

**_ Knowledge and Skills: _**
- 6 or more years experience.
- Specialized: Function Point counting; survey execution; statistical analysis; developing structured user manuals and training; visualization modeling; business rules modeling; develop and executing acceptance test plans.

**Job**:
Services
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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