Business Operations Mgr

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:
Business Operations:

- Track and manage Product Operations headcount.
- Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.
- Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting.
- Assist in organizing strategy and planning sessions and deliverables.
- Manage office and space planning requirements.
- Engage and connect with other operations managers in UTG and beyond as required.
- Be a thought-leader and influencer creating clarity out of ambiguity.

Communications Management:

- Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
- Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.
- Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
- Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.
- Identify and recommend creative ideas to improve business operations and communications - be proactive.
- Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.
- Coordinate, scope and advise VP and leadership team involvement in internal events as needed.
- Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

**Qualifications** To be successful in this role you have**:

- Strong program management skills.
- Excellent understanding of budget and headcount management.
- Excellent understanding of functional operational processes.
- Excellent verbal and written communication skills, teamwork skills, and an engaging personality.
- Ability to translate business strategies into effective narratives.
- Proven ability to effectively interface with a diverse range of roles at all levels.
- Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
- Ability to work in a matrix organization structure.

JV20
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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