Empleos actuales relacionados con Associate Customer Success Manager, Special Projects - Heredia - LSEG (London Stock Exchange Group)

  • Associate Customer Success

    hace 6 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    What You'll Do Associate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s...

  • Customer Success Manager

    hace 3 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: A Customer Success Manager (CSM) is a trusted advisor to Auxis’ customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT...

  • Customer Success Manager

    hace 1 semana

    Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Customer Success Manager

    hace 16 horas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Customer Kickstart Projects Manager

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...

  • Associate Customer Success Managers

    hace 1 semana

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    What You'll Do Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the...

  • Sr Mgr, Customer Success Mgmt

    hace 1 semana

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Customer Service Manager

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Associate

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    This internally facing role provides preliminary data analysis in the form component analytical work which support ratings, research, analytical outreach and presentations, under the mentorship of the Team Manager. The Associate role supplies to the success of the Ratings & Research Support (RRS) team, by providing a range of support services that gives to...

  • Associate

    hace 7 días

    Heredia, Costa Rica Moody's A tiempo completo

    The Associate role provides an opportunity to make a significant contribution to the success of the Ratings & Research Support (RRS) and Ratings & Research (R&R) teams, by providing a range of analytical support services that contributes to the overall credit analysis function performed by these teams. This role will focus primarily on supporting the...

  • Manager, Finance Projects

    hace 1 semana

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Customer Service Manager

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Commercial Support Associate

    hace 7 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Commercial Support Associate Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...

  • Customer Success Analyst

    hace 7 días

    Heredia, Costa Rica Equifax A tiempo completo

    _We are looking for a passionate Customer Success Analyst for the Artificial Intelligence and RPA program. In this role, you will execute the marketing strategy for EFX RPA/ML, joining the team in its mission to make machine learning and robotic process automation accessible to all business units. This role will be responsible for leading the Automation...

  • Technical Success Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Manager, Ad Ops

    hace 16 horas

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Basic qualifications**: - 2-3 years of management experience, 15+ direct reports is preferred. - Experience on Advertising or similar fields. - Excellent analytical, problem solving and logical reasoning skills. - Excellent people skills. - Extremely detail oriented. - Excellent time management and prioritization skills. - Strong troubleshooting and...

  • Customer Service Specialist, Wondery

    hace 2 días

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe - English level C1 or equivalent Key job responsibilities - Monitor and respond...

  • Technical Success Manager

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Travel and Expense Analyst

    hace 1 semana

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Travel and Expense (T&E) Analyst performs tasks related to assuring the quality and consistency of T&E system information/T&E data and supporting T&E systems and enabling technologies such as Concur, Access Online/Comdata Bank Sites and Workday. Maintain the utmost confidentiality in dealing with employee records and business information. Manage special...

Associate Customer Success Manager, Special Projects

hace 2 semanas

Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

What CSMs Do

Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. They play a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management.

What You’ll Do

Work with a highly dynamic Customer Success Management (CSM), Leadership Team (CSLT) and Operations (CSOps) team covering the Americas (North, South, Central America) during an exciting time at the Data & Analytics division of the London Stock Exchange Group to further retention and growth goals. This role will take on a unique special projects capacity in the Customer Success organization. You will work closely with our Customer Success Operations team to drive process improvements throughout the Americas while learning our business, products, and workflows, gaining true Customer Success expertise in the process. You’re a great fit for the role if you’re passionate about driving a great customer experience through process and analytical improvements and keen to use your strong interpersonal skills to partner with CSMs, the CSLT, and CSOps to help strategize around new and existing growth avenues.

Role Overview
- Partner with the Customer Success Leadership Team (CSLT) to help prioritize areas of next best actions towards risk mitigation.
- Assist with a variety of ad-hoc projects geared towards productivity improvements including user automation, CSM onboarding, and Customer Lifecycle execution.
- Monitor usage data, health gauges and growth opportunities to create actionable insights and strategically pivot when necessary.
- Help gear the CSOps team towards a proactive motion of day-to-day support, process improvement, and analytical rigor.
- Interpret data, analyze results, and provide ongoing reporting to the CSLT to maintain day-to-day operational efficiency.
- Ability to balance multiple requests and projects simultaneously while maintaining strong bias for high-quality work is a must.

Who You Are
- Strong Excel skills a must.
- Salesforce, Tableau, and Gainsight knowledge a plus.
- Python expertise not necessary but highly desirable.
- Collaborative, effective communicator, strong presentation skills, and a customer first attitude.
- A self-starter that thrives in a fast-paced environment and has a learn it all mindset.
- Strong project management, technical and problem-solving skills.
- Passion for the financial markets, and Customer Success discipline.

Success Metrics
- Retention & Revenue Growth

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice
.