Customer Kickstart Projects Manager
hace 4 días
Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.
**Job specifics/responsibilities**:
- Management of new kickstart pilot projects for MCS customers (2-3 months each)
- Customer engagement to position new kickstart project opportunities
- Management of kickstart project deliverables to ensure successful completion
- Customer kickstart project closure presentations
- Support costing for new MCS opportunities and POCs
- Support pre-sales communication with customers, to explain MCS monitoring process & delivery model
**Key deliverables/accountabilities**:
- Kickstart projects completed within budget and schedule agreed with customer
- Kickstart projects presenter to customer
- Kickstart projects leading to signed HP MCS service contracts (conversion rate)
Working relationships:
Internal
- Executive management sponsors and stakeholders
- HP IT management and operational contacts
- Regional Pursuit
- Sales / Pre-sales
- PS GBU teams
- CS delivery global teams
- CS delivery regional teams
- Poly delivery teams
External
- Commercial MCS customers
- External delivery partners / suppliers
**Education (degree) and professional experience required**:
- Bachelor/Master
- Experience in virtual team environment
Other requirements:
- Fluent English
- Other foreign languages knowledge would be an asset
**Personal skills and qualities**:
- Very strong customer communication & influencing
- Very strong organizational skills
- Ability to introduce structure in complex environments
- Positive can-do attitude, innovative thinking
- Customer centric approach
- Ready to work in global environment
**Key business & technical skills**:
- Program Management expertise & certifications (PgMP, LSS)
- Practical Service Delivery Management expertise, with focus on Poly services
- Commercial PC business acumen and Poly hardware knowledge
- Financial management & modelling experience
- SOAR process knowledge & custom deals costing
- Account Transition Mgmt / DRA experience & knowledge
- Service mgmt (ITIL) expertise and ITSM tools knowledge
-
Manager, Finance Projects
hace 2 semanas
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Service Team Lead
hace 8 horas
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...
-
Sr. Manager, Finance Projects
hace 4 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Success Manager
hace 2 semanas
Heredia, Costa Rica Wrike Careers Page A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Customer Account Manager
hace 1 semana
AFZ - Heredia, CR -Building (AFZ) HP A tiempo completoCustomer Account Manager - Service Segment ManagementDescription -Job SummaryManager Customer Assurance ManagerThis role is responsible for leading a team dedicated to well-defined, limited-scope activities while ensuring full adherence to organizational policies and procedures. The team to supervise supports managed accounts across the North America...
-
Customer Success Manager
hace 8 horas
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...
-
Customer Service Manager
hace 2 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
UX/UI Manager
hace 2 semanas
Heredia, Costa Rica First Factory, Inc. A tiempo completoAs First Factory’s UX/UI Manager you will be responsible for delivering exceptional digital solutions for our clients. You will be an instrumental part in conceptualizing and delivering iterative customer-centered design projects to clients You are required to be able to work with your team and inspire them to reach their goals. To be successful as a...
-
Customer Service Manager Ii
hace 7 días
Heredia, Costa Rica TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Project Manager
hace 2 semanas
Heredia, Costa Rica Hangar Worldwide A tiempo completo**Show the world what you can do.** **In this role, you will**: - Responsible for immediate supervision of project delivery, including scope, resource, risk, financial, and time management. - Responsible for monitoring the daily activities of the projects assigned. - Work on issues of limited to moderate scope. - Follow established practices and procedures...