Senior Customer Success Specialist Engineer

**The Elevator Pitch: Why will you enjoy this new opportunity?**

Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems?

Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions?

Does helping organizations achieve their business objectives using the latest technology inspire you?

If it does, we have the perfect job opportunity for you

As a Senior Customer Success Specialist Engineer (CSSE), you will serve as a trusted advisor, driving adoption and consumption of VMware Aria Suite (formerly vRealize) products using your technical, communication, and collaboration skills to help your customers achieve their full potential through the adoption of VMware's technology.

Upon joining the VMware Aria Suite CSSE team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to quickly and successfully activate, onboard, and consume the products they purchased. You will also help them realize business value by providing technical guidance across their entire customer journey.

In the CSSE role, no day is the same, and you will never be bored You will interact regularly with your assigned customers and will be able to make a real impact on their success as a business. CSSEs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help your customers achieve their goals and, at the same time, maintain a great work/life balance.

You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.

**Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?**

Immediately, you will begin a 4-week+ Onboarding Program where you will:

- Review the fundamentals of Customer Success at VMware
- Learn about each of the main VMware Aria products, including Aria Operations, Aria Automation, Aria Operations for Logs, and Aria Operations for Networks
- Familiarize yourself with the tools and systems used to help VMware customers achieve their business objectives

Within your first 3 months you will:

- Be introduced to and build strong relationships with a portfolio of assigned enterprise customers
- Study for and obtain your VMware Certified Technical Associate (VCTA) certification, if not already held

Within your first year you will:

- Study for and obtain your VMware Certified Profession (VCP) certification, with a concentration in either VMware Aria Operations or VMware Aria Automation, if not already held

On an ongoing basis you will:

- Consult with and advocate for your customers as you forge strong relationships to ensure they are getting the most from their VMware Aria product investment and are fully utilizing the products to create a positive customer experience
- Be evaluated by the overall health and satisfaction of your customers as well as the level of adoption and consumption of the VMware Aria products
- Help set strategic direction, continual improvement of operations and processes and coordinate across globally complex organizations
- Tackle complex architectures and manage major transformational initiatives to accelerate your customers along their Multi-Cloud Maturity journey
- Be expected to use best practices to drive standardization and efficiencies across your customer base to ensure full value realization
- Partner with colleagues in Customer Success Management, Support, Training, Product, Engineering, and Professional Services to ensure all customer needs are met
- Address, evaluate and ultimately resolve technical issues / questions for your customers, leveraging available resources when warranted
- Regularly be evaluated based on the strength and success of both internal and external partnerships
- Streamline efficient execution of industry best practice strategies and enterprise-wide plans with disciplined strategic planning, management, and oversight
- Advance adoption of VMware Aria products across regional and global teams by creating a well-communicated onboarding plan, encouraging enterprise-wide collaboration, and providing frequent assessments and reporting of results against common goals

**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

As part of VMware’s world-class Customer Success organization, you will:

- Immerse yourself in public cloud, multi-cloud, hybrid cloud, private cloud, FinOps, DevOps