Customer Success Manager

hace 3 semanas

Heredia, Costa Rica Wrike Careers Page A tiempo completo

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**:
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of Mid Market customers in North America. In this role you should have experience understanding customers' business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

**More about Your team**:
You will be part of the incredible global Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving.

**How you'll make an impact**:

- Able to work effectively in English and Spanish
- Build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
- Identify other teams within customer organizations who could gain value from Wrike, and collaborate with sales partners in further showcasing the value of Wrike
- Partner with customers to establish clear business goals, timelines, priorities and metrics of success.
- Work as a respected Coach and Mentor within the Wrike services organization, leveraging your significant customer management and services experience across various customer org types.
- Develop a joint success plan with sales partners for your customers.
- Work with a deployment consultant to understand customer use cases and work processes ensuring they get maximum value from using Wrike to maximize.
- Conduct Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity
- Monitor your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- Maintain and leverage our Customer Success Management platform to maintain detailed customer centric actions and communication plans

**You will achieve your best if you have**:

- Experience in a customer facing-role supporting mid market clients, ideally in an account management or customer success/services role.
- Experience working with marketing teams, IT teams, PMO teams.
- Able to build and maintain strong relationships with a diverse set of clients, including executives.
- You are knowledgeable, experienced in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly

**You will stand out with**:

- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- Being a strong team player
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- Being creative and innovative

**What's next?**:

- Interview with a recruiter
- Hiring Manager interview
- Interview with a CSM
- Cultural fit interview

LI-GS1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a
- ** **hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Deliver Business Outcomes**

**Be better than the competition**

**Move fast. Then, move faster**

**Know our customers**

**We win together**

**Have courage

  • Customer Success Manager

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Customer Success Manager

    hace 5 días

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...

  • Manager, Customer Success, Strategic Account

    hace 2 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...

  • Sr Mgr, Customer Success Mgmt

    hace 3 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Team Lead, Customer Success

    hace 3 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...

  • Manager, Customer Success, Strategic Account Services

    hace 3 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...

  • Manager, Customer Success, Strategic Account Services

    hace 4 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...

  • Customer Success Technology Administrator

    hace 4 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Success Technology Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...

  • Senior Customer Success Specialist Engineer

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does...

  • Customer Experience Manager

    hace 4 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Client Success Manager

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Customer Service Manager

    hace 4 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Customer Experience Manager

    hace 1 mes

    Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct...

  • Customer Experience Manager

    hace 4 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Success Manager

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Customer Service Manager

    hace 3 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Customer Success Analyst Senior

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100...

  • Tam Manager

    hace 4 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **_ **_**_LANGUAGE_**_: _**_Must be fluent in _**_Spanish_**_, _**_Portuguese_**_, and _**_English_**_ _ **TAM Manager - Hands-on Manager (50 manager/50 TAM)** **The Elevator Pitch: Why will you enjoy this new opportunity?** You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will...