Empleos actuales relacionados con Customer Success Manager - Heredia - Hewlett Packard

  • Customer Success Manager

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate.Responsible for managing overall service quality and customer relationship management...

  • Manager, Customer Success, Strategic Account

    hace 3 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...

  • Manager, Customer Success, Strategic Account

    hace 1 semana

    Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...

  • Team Lead, Customer Success

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...

  • Team Lead, Customer Success

    hace 1 semana

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas.Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale engagement...

  • Smb Customer Success Engineer

    hace 3 semanas

    Heredia, Costa Rica Procore Technologies A tiempo completo

    Job Description Hybrid Role: Requires 3 days onsite at our Costa Rica office (Zona Franca UltraLAG, Level 1, Heredia) and 2 days remote per week.We're looking for a SMB Customer Success Engineer to drive the success of Procore's SMB customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert throughout the...

  • Smb Customer Success Engineer

    hace 2 semanas

    Heredia, Costa Rica Procore Technologies A tiempo completo

    Job Description Hybrid Role: Requires 3 days onsite at our Costa Rica office (Zona Franca UltraLAG, Level 1, Heredia) and 2 days remote per week.We're looking for a  SMB Customer Success Engineer  to drive the success of Procore's SMB customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert throughout the...

  • Associate Customer Success Manager, Special Projects

    hace 2 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What CSMs DoCustomer Success Managers (CSMs) connect our clients to Refinitiv's portfolio of products and solutions.They play a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer's journey.In a role...

  • Customer Success Specialist Engineer

    hace 4 días

    Heredia, Costa Rica Vmware A tiempo completo

    The world is changing fast!**VMware **is uniquely positioned to unlock opportunities for people and our planet.We provide the digital foundation for transforming business innovation.This is why you will love being a member of our leading customer-centric team and share in the success of an industry-pioneering company that embraces EPIC2 values.Our 350,000...

  • Manager, Success Hub

    hace 2 semanas

    Heredia, Costa Rica Servicenow A tiempo completo

    Job Description The Mager of Customer Success Hubs will lead a team of early in career Customer Success Guides (CSG) responsible for delivering Success at Scale for all Digital, Commercial and Mid-Market Customers, making every customer committed to ServiceNow for life.The role is based at our Costa Rica location and is critical to ensuring the success and...

  • Associate Customer Success

    hace 2 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer's...

  • Customer Success Enablement Specialist

    hace 4 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you’ll do** - Be a point person for any escalations - Support the launch and enablement of new processes and tools for the customer...

  • Customer Success Technology Administrator

    hace 4 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Success Technology Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...

  • Customer Success Analyst

    hace 2 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    _We are looking for a passionate Customer Success Analyst for the Artificial Intelligence and RPA program.In this role, you will execute the marketing strategy for EFX RPA/ML, joining the team in its mission to make machine learning and robotic process automation accessible to all business units.This role will be responsible for leading the Automation...

  • Senior Customer Success Specialist Engineer

    hace 2 semanas

    Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems?Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware's latest solutions?Does helping...

  • Client Success Manager

    hace 2 semanas

    Heredia, Costa Rica Ttec Digital A tiempo completo

    Client Success Manager - Remote - Costa RicaAvtex, a TTEC Digital company, is seeking a Client Success manager to join our growing Digital business segment.This is a remote, Costa Rica based opportunity.The Client Success Manager partners with an assigned portfolio of high-value clients to create and maintain healthy, strategic business relationships.CSMs...

  • Client Success Manager

    hace 3 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Customer Experience Manager

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • Customer Service Manager

    hace 2 días

    Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    **JOB DESCRIPTION**Our team is looking for a highly skilled call center customer service manager who can motivate service representatives to achieve department goals and champion their teams to deliver specific results for our clients.This position's primary purpose is to oversee all aspects of customer service including order entry, order management, and...

  • Associate Customer Success Managers

    hace 2 semanas

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    What You'll DoAssociate Customer Success Managers (CSMs) connect our clients to Refinitiv's portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the...

Customer Success Manager

hace 1 mes

Heredia, Costa Rica Hewlett Packard A tiempo completo

The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.

**_Key responsibilities:_**
- Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.
- Performing a Strategic Account Planning and identifying, forecasting and mitigating risks
- Understand HP Products, their features, functions and solutions and understand how they can be used to solve problems and create solutions for your customers
- P&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools and processes for faster turn-around
- Track customer KPI's (SOW, Up-Sell/Cross-Sell) and adoption to proactively work with customers on expansion, churn prevention and renewals.
- Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
- Knowledge of outcome-based ales model.
- Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria.
- Become a trusted advisor to customer stakeholders at C-level
- Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.

**_
Knowledge & Skills:_**
- Mastery in English and local language as well as other languages as required.
- Identifying and addressing customer business needs and issues in the technology space desired.
- Proactive account management and service delivery desired.
- Experience in account management using consultative selling or issue resolution skills desired.
- Strategic and long-term account planning skills desired.
- Ability to identify and effectively address customer business needs beyond the scope of their specific role.
- Knowledge of MS Dynamics systems, tools and processes or equivalent.
- Strong MS Excel skills.

**_
Scope and Impact:_**
- Multiple accounts or very large single accounts - local/global.
- Responsible for supporting Pre-Sales, drive adoption, increase utilization.
- P&L Management, Up-sell and Cross-sell PAN HP Offerings, Manage Customer Health, Supports Renewals.

**_ Complexity:_**
- Multi Country client management in the same region, medium complexity of Customer portfolio in the industry. (Customers are typically multi-million dollar companies).
- Mid to High complex portfolio of solutions.

**_ Education and Experience:_**
- Bachelor's degree [BA or BS] or equivalent
- MBA or equivalent preferred
- 8-10 years’ experience in account leadership roles such as Sales, Pursuit and Delivery or Business Management or 2 to 3 years’ experience in Customer Success role
- Experience working in a matrixed environment
- Experience working in an IT industry and a vertical industry preferred
- P&L, Sales and Business Management required