Associate Customer Success Manager, Special Projects
hace 2 días
What CSMs Do
Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. They play a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management.
What You’ll Do
Work with a highly dynamic Customer Success Management (CSM), Leadership Team (CSLT) and Operations (CSOps) team covering the Americas (North, South, Central America) during an exciting time at the Data & Analytics division of the London Stock Exchange Group to further retention and growth goals. This role will take on a unique special projects capacity in the Customer Success organization. You will work closely with our Customer Success Operations team to drive process improvements throughout the Americas while learning our business, products, and workflows, gaining true Customer Success expertise in the process. You’re a great fit for the role if you’re passionate about driving a great customer experience through process and analytical improvements and keen to use your strong interpersonal skills to partner with CSMs, the CSLT, and CSOps to help strategize around new and existing growth avenues.
Role Overview
- Partner with the Customer Success Leadership Team (CSLT) to help prioritize areas of next best actions towards risk mitigation.
- Assist with a variety of ad-hoc projects geared towards productivity improvements including user automation, CSM onboarding, and Customer Lifecycle execution.
- Monitor usage data, health gauges and growth opportunities to create actionable insights and strategically pivot when necessary.
- Help gear the CSOps team towards a proactive motion of day-to-day support, process improvement, and analytical rigor.
- Interpret data, analyze results, and provide ongoing reporting to the CSLT to maintain day-to-day operational efficiency.
- Ability to balance multiple requests and projects simultaneously while maintaining strong bias for high-quality work is a must.
Who You Are
- Strong Excel skills a must.
- Salesforce, Tableau, and Gainsight knowledge a plus.
- Python expertise not necessary but highly desirable.
- Collaborative, effective communicator, strong presentation skills, and a customer first attitude.
- A self-starter that thrives in a fast-paced environment and has a learn it all mindset.
- Strong project management, technical and problem-solving skills.
- Passion for the financial markets, and Customer Success discipline.
Success Metrics
- Retention & Revenue Growth
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice
.
-
Customer Success Manager
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: A Customer Success Manager (CSM) is a trusted advisor to Auxis’ customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT...
-
Manager, Customer Success, Strategic Account
hace 7 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Associate Customer Succes Manager
hace 8 meses
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoWhat You'll Do Associate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions. This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer’s...
-
Customer Kickstart Projects Manager
hace 7 meses
Heredia, Costa Rica Hewlett Packard A tiempo completoDigital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...
-
Sr Mgr, Customer Success Mgmt
hace 7 meses
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Client Success Manager
hace 7 meses
Heredia, Costa Rica Experian A tiempo completoCompany Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Team Lead, Customer Success
hace 7 días
Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completoThe Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...
-
Customer Service Manager
hace 1 hora
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Customer Service Team Lead
hace 1 semana
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...
-
Senior Customer Success Specialist Engineer
hace 2 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about partnering with IT practitioners, developers, leaders, and executives at globally recognized companies to solve real problems? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does...
-
Associate Manager, Deal Operations/gerente
hace 7 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Specialist Engineer
hace 2 semanas
Heredia, Costa Rica VMware A tiempo completoThe world is changing fast! **VMware **is uniquely positioned to unlock opportunities for people and our planet. We provide the digital foundation for transforming business innovation. This is why you will love being a member of our leading customer-centric team and share in the success of an industry-pioneering company that embraces EPIC2 values. Our...
-
Associate Project Manager
hace 7 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?**: Associate Project Managers within our Shared Services team will work with our highly talented and experienced VMware Professional Services Team to deliver projects to our customers. You love solving problems and learning new things and are looking for a company that helps enable those ideas....
-
Associate
hace 24 horas
Heredia, Costa Rica Moody's A tiempo completoThis internally facing role provides preliminary data analysis in the form component analytical work which support ratings, research, analytical outreach and presentations, under the mentorship of the Team Manager. The Associate role supplies to the success of the Ratings & Research Support (RRS) team, by providing a range of support services that gives to...
-
Customer Service Manager Pu
hace 2 semanas
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...
-
Customer Service Specialist, Wondery
hace 8 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...
-
Customer Success Enablement Specialist
hace 7 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you’ll do** - Be a point person for any escalations - Support the launch and enablement of new processes and tools for the customer...
-
Customer Success Technology Administrator
hace 6 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As a Customer Success Technology Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...
-
Commercial Support Associate
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Commercial Support Associate Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...
-
Manager, Sales Operations North America
hace 2 días
Heredia, Costa Rica Moody's A tiempo completoThe **Sales Operations Manager** provides revenue, regulatory and project support for the Sales function. Also, it oversights activities after handover to the Ratings Team for new and existing business in assigned countries. Under the direct supervision of the VP, Sales Operations, assigns work to and manages the performance of Sales Ops associates providing...