Customer Service Advisor

hace 2 semanas

Heredia, Costa Rica Huntsman A tiempo completo

Job Description:
Customer Service Advisor (Order Management)

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.
Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 60 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 7,000 associates within our continuing operations.
For more information about Huntsman, please visit the company's website at

Here, you can make an impact and make a difference.
Come join us.
Job Scope

The Customer Service Advisor (CSA) is Huntsman's "face to the customer" overseeing and ensuring seamless execution of the customer ordering processes.
The Customer Service Advisor is knowledgeable in the systems, policies, and products for the business they report through.
Must be able to serve both internal and external customers and be aware of how to get things done through the established processes and deploy Huntsman resources to effectively manage customer orders from receipt through delivery.
Must be able to track and improve efficiency and effectiveness through a defined set of metrics and key performance indicators.
Must be able to handle a large workload on a tight schedule with a high degree of accuracy and correspond in a professional manner.
In summary, as a Customer Service Advisor (CSA), you will:

- Order Management_
- Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.
- Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance.
- Have good working product knowledge and may suggest alternate or compatible products to customers as needed.
- Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
- Have ownership of a "streamlined process" such as returns or master data management as required.
- Provide regular feedback and pro-active communication to the customer and/or sales representatives regarding the status of the accounts.
- Manage order blocks working close to other functions as Finance/Credit, Supply Chain Planning and Logistics.
- Contribute to attain and improve customer services metrics and key performance indicators as time to enter orders, order confirmation time, number of orders and line items, order changes and cancellations, and others defined by the group.
- Employee Activities_
- Handle additional responsibilities without affecting day to day activities.
- Follow instructions and perform other duties as may be assigned by supervisor and/or manager and may assist in the monitoring and balancing of team workload.
- Arrive at scheduled start time.
- Employ safe work practices and actively participate in EH&S initiatives.
- Follow company and departmental attendance, punctuality, and other policies.
- Demonstrate customer service core values, defined by our mission statement.
- Relationship Management_
- Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency.
- Have assigned customer accounts or manage spot deals for inside sales activity, which may involve order solicitation, price negotiation and systems entry, and some travel to meet with customers.
- Support Management_
- Be the primary on floor back-up for Team Lead and help other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations; including "go team" operations for Disaster Recovery needs and primary after-hours coverage.
- Design, maintain, and send reports.
- Offer viable solutions to problems and aid in implementation of suggestions for improvement and other project work and considered a "go to" person on the team.
- Assist other employees in accomplishment of Huntsman company goals.
- Employee Development_
- Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans.
- Serve as a mentor to new and struggling employees.
- Identify areas of continued learning and the desire for self-development is requ

  • Order Management Advisor

    hace 2 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Order Management Advisor (Customer Service). Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more...

  • Order Management Advisor

    hace 2 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Order Management Advisor

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Advisor (Customer Service).Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Order Management Advisor

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Senior Customer Service Advisor

    hace 1 día

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Senior Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...

  • Senior Customer Service Advisor

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Senior Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...

  • Sr. Customer Service Advisor South Region

    hace 2 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Sr.Customer Service Advisor South RegionHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Sr. Customer Service Advisor Midwest Region

    hace 2 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Sr.Customer Service Advisor Midwest RegionHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Sr. Customer Service Advisor Daily Solutions/Fgi

    hace 2 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Sr.Customer Service Advisor Daily Solutions/FGI LeaderHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate...

  • It Advisor

    hace 2 días

    Heredia, Costa Rica Re:Sources Global A tiempo completo

    Company Description**Job Description**:As a Solution Center Advisor, we are seeking a talented and professional people to join our team.These individuals will provide a world-class customer service experience to customers and partners in problem identification and resolution on various technologies.Furthermore, individuals will utilize troubleshooting skills...

  • Advisor I, Chat Support

    hace 3 días

    Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...

  • Advisor I, Chat Support

    hace 2 semanas

    Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support****Location**- Barreal de Heredia, Costa Rica***Job Title:Advisor I, Chat Support**Job Description**:The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.This position provides customer service support and resolution of routine...

  • Customer Service

    hace 2 semanas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.** **Customer Service Representative II (HYBRID/COSTA RICA)** **DESCRIPTION**VMware is looking for high energy, customer **SKILLS AND ABILITIES REQUIRED**: - Experience in customer service or any customer facing environment an advantage. - Excellent...

  • Customer Contact Advisor

    hace 2 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **What makes DHL great? **Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. **_Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_** DHL Express is committed to maintaining an environment that empowers every team member to make the...

  • Customer Service Representative

    hace 2 semanas

    Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...

  • Customer Service Supervisor

    hace 1 semana

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Supervisor

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Representative

    hace 1 semana

    Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...

  • Customer Service Representative

    hace 1 semana

    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints.**Customer Service Representative Responsibilities**:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and...

  • Customer Service Supervisor

    hace 2 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...