Advisor I, Chat Support

hace 2 semanas

San Francisco, Heredia, Costa Rica Webhelp A tiempo completo

**Customer Service/Support**

**Location**
- Barreal de Heredia, Costa Rica***

Job Title:
Advisor I, Chat Support

**Job Description**:
The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
- Interactuar con clientes por medio de llamadas entrantes y salientes, consultas por medio de internet, correo electrónico, chat o cualquier otro medio afín determinado por EL PATRONO.
- Asegurar que el servicio prestado a nuestros clientes cumpla con las métricas de Desempeño (KPIs: Key Performance Indicator)
- Aclarar los requisitos del cliente; comprobar el entendimiento de estos, utilizar herramientas y recursos de apoyo para resolver los problemas de los clientes que no son estándar y requieren alguna aclaración o pensamiento conceptual.
- Escuchar atentamente las necesidades y preocupaciones de los clientes; demostrar empatía con el fin construir una buena relación con el cliente.
- Saludar a los clientes de una manera cortés, amistosa y profesional utilizando los procedimientos acordados.
- Mantener un amplio conocimiento de los productos y/o servicios de los clientes
- Desempeñar un trabajo completo y preciso, incluyendo la documentación adecuadamente las cuentas según sea necesario.
- Participar en actividades diseñadas para mejorar la satisfacción del cliente y el rendimiento empresarial
- Ofrecer productos y/o servicios adicionales.
- Rastrear, documentar y recuperar información en la base de datos para seguimiento de llamadas.
- Cualquier otra función que le sea indicada o que resulte compatible con sus conocimientos y capacidades, y que sea inherente al puesto ocupado.
**Location**:
Costa Rica
- Barreal de Heredia

Language Requirements:
English

Time Type:
Full time
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