Senior Customer Service Advisor
hace 1 semana
About the Role:
As a Senior Customer Service Representative, you will play a key role in managing customer queries and complaints, maintaining a high level of professionalism and empathy at all times. Your responsibilities will include:
- Providing prompt and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolving customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
- Collaborating with colleagues to share knowledge and best practices, enhancing the overall quality of customer support.
Key Requirements:
- High school diploma or equivalent education qualification.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Previous experience in customer-facing roles is highly desirable.
Benefits of Working at Cognizant:
Our company offers a dynamic and supportive work environment, where employees can grow and develop their careers while making a meaningful contribution to our business goals.
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