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Auxis is seeking a highly skilled and experienced Senior Customer Support Supervisor to join our team. In this role, you will be responsible for providing exceptional service to our clients while leading and guiding your team to achieve high levels of customer satisfaction and productivity.
The ideal candidate will have 3 years of experience as a Customer Services Supervisor and possess excellent English verbal and written communication skills. They will also have strong leadership and decision-making abilities, as well as a proven record for coaching and developing staff members.
About the Role:
- Support Team Leads and Senior Agents on the escalations of questions and issues related to agents' processing of orders.
- Establish and administer team schedules to ensure the required coverage and service level compliance.
- Work with Team Leads to prepare service level reports, and provide daily status updates to client and Auxis management.
- Monitor team performance and ensure that the performance of all related activities is under established procedures and contractual requirements.
Required Skills and Qualifications:
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- 3 years of experience as a Customer Services Supervisor.
- High school diploma; BSc/BA in management or relevant discipline will be considered an advantage.
- Strong experience in Customer Service.
- Experience in a 24x7x365 operation.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
