Customer Service Representative

hace 2 semanas

Heredia, Costa Rica SGF Global A tiempo completo

**What we're looking for**:
We're looking for an outstanding Customer Service Rep. Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team? Then we'd love to speak with you

**Position Overview**

**Primary Responsibilities**

Responsible for case management while complying to established Quality Assurance guidelines.

Determines root cause and provides resolution for customer issues.

Able to resolve customer inquiries with mínimal to moderate guidance.

Contributes to knowledge management system in the form of updating or crafting policies and procedures.

Work optimally in a team environment and collaborate cross-functionally.

Analyze information and evaluate results to resolve client problems.

**Basic Qualifications**

University Education or 1-2 years of customer service experience in a call center or fast-paced environment.

In depth knowledge of Microsoft Windows and Office suites, various operating systems and networking, along with a strong technical aptitude.

Experience with CRM system.

Advanced English and Portuguese verbal and written communication skills (B2+) as well as excellent listening skills. Advanced Portuguese proficiency is a plus.

Disposition to work flexible schedules.

Excellent customer service skills and able to interact with customers in a professional manner; able to discuss product specifications to a non-technical audience.

Excellent interpersonal skills with the ability to prioritize, coordinate, and complete tasks.

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