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Customer Experience Advocate

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Us**

Experian is a leading global information services company that empowers businesses to make informed decisions and unlock opportunities for growth. With a rich history spanning over 125 years, we have evolved into a dynamic tech company, harnessing the power of data and analytics to transform lives and create possibilities for consumers, businesses, and society.

**Job Overview**

We are seeking an exceptional Customer Experience Advocate to join our team. In this role, you will be responsible for delivering outstanding customer service, providing technical support, and resolving complex issues related to credentialing, billing, and account maintenance. Your strong communication skills, problem-solving abilities, and passion for helping others will make you an asset to our organization.

**Key Responsibilities**

- Provide exceptional customer service through active listening and clear communication
- Diagnose and resolve moderate problems related to credentialing, technical support, billing, and account maintenance
- Collaborate with internal departments to ensure client requirements are met
- Develop and maintain strong relationships with clients to drive satisfaction and retention

**Requirements**

- High School Diploma or Bachelor's degree in Business Administration or related field
- 2-3 years of advanced customer service experience
- Excellent English written and oral communication skills
- Strong problem-solving skills and analytical thinking
- Ability to work in a fast-paced environment and prioritize tasks effectively