Customer Experience Manager

About Us">Swarovski: A Hub of Innovation and Inspiration">At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica is an attractive workplace that delivers high-quality multi-functional services, provides functional expertise, and ensures a...

Role Overview">We are seeking an experienced Program Manager to play a key role in developing solid frameworks, processes, and governance definitions to help our team achieve its next level of maturity. This individual will leverage their customer experience skills to set robust foundations for achieving upcoming challenges.">Key Responsibilities">">Set the...

**About the Role**As a Customer Experience Manager at Equifax, you will lead a team of 10-20 agents responsible for delivering exceptional customer experiences and meeting business Key Performance Indicators (KPIs). This role is ideal for someone with strong leadership and coaching skills, who can motivate and inspire their team to surpass their...

**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

**About the Role**:As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business.You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

Job DescriptionWe are seeking an experienced Customer Experience Program Manager to lead our employee commute services team. This role will be responsible for developing and implementing a best-in-class customer service program that drives sustainable transportation adoption among employees.The ideal candidate will have 2+ years of experience in...

Job Summary:The Senior Customer Experience Manager will play a critical role in ensuring exceptional customer satisfaction and productivity for Auxis clients. This key position requires a professional who can provide top-notch business and customer service support, both individually and as part of a project team.About the Role:The Senior Customer Experience...

As a Foundations Program Manager within the Enablement Community Operations Org you'll play a key role to ensure that we develop solid frameworks, processes and governance definitions to help our team achieve our next level in the maturity stage.We are looking for an experienced, upbeat and trustworthy leader who is able to use its customer experience skills...

About the RoleAs a Customer Service Manager, you will lead our North American customer service team, ensuring high-quality service delivery while driving business improvements. You will develop strong relationships with internal and external customers, aligning strategic goals with business objectives.Your primary focus will be on coaching and developing...

Job DescriptionYou will be responsible for managing the GBS organizations responsible for B2B Customer Service/Success efforts. This involves ensuring clients derive maximum value from Equifax products and solutions while striving for exceptional customer experiences that drive loyalty and long-term relationships.Main ResponsibilitiesManage the GBS...

About Straumann GroupWe are a global leader in the field of esthetic dentistry, committed to developing innovative products and solutions that empower our employees to make a difference. Our product portfolio includes dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for use in esthetic dentistry, tooth replacement, and...

About Equifax">At Equifax, we help individuals and businesses succeed. Our people are at the heart of everything we do, and we empower them to power their possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.">The Role">This is a...

**Company Overview**Nomadux is a world-class leading Customer contact center organization looking to fill Senior Director and Operations Manager positions.Our client is seeking experienced professionals who can motivate and direct a multi-skilled team, achieve company targets and objectives, and develop Key Performance Indicators (KPI's) and...

Job DescriptionWe are looking for a highly motivated and experienced Manager, Customer Experience to join our team at Align Technology.This is an exciting opportunity to work in a fast-paced and dynamic environment where you will have the chance to make a real impact on our customers' experiences. As a key member of our customer experience team, you will be...

Job OverviewHuntsman Corporation, a global manufacturer and marketer of differentiated and specialty chemicals, is seeking a highly skilled Customer Service Operations Manager to support our Global Business Services (GBS) Site in San Jose, Costa Rica.This position will report to the Customer Service Manager and be responsible for managing a team of Customer...

Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...

Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer success group, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Provide proactive and reactive customer support through...

About the RoleThe Customer Experience Associate will play a vital role in delivering exceptional customer experiences for our dental customers. This individual will be responsible for setting up new accounts, maintaining customer master data, and providing basic technical support on Straumann products.Key Responsibilities:Establish strong relationships with...

About the RoleThis position is a key part of our service management operations team at ServiceNow. We are looking for an experienced leader who can manage and improve our technical support processes, while also driving customer satisfaction and loyalty.ResponsibilitiesDevelop and implement strategies to improve technical support metrics, including customer...

We are committed to powering Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community.Job SummaryThe Employee Experience Manager is responsible for providing thoughtful and informative responses to employees, and stakeholders while mentoring and collaborating with the operational...