Client Service Advocate

hace 7 días


San Francisco, Heredia, Costa Rica Selligent Marketing Cloud A tiempo completo

About Selligent Marketing Cloud

We deliver exceptional results for our brand partners.

This position plays a critical role in ensuring our clients receive the highest level of service and support.

Job Description

The Global Support Analyst will be responsible for managing incoming service requests, troubleshooting platform issues, and providing timely updates to clients and internal team members.

The ideal candidate will have 3-5 years of related support/service experience, preferably in the SaaS space.

Responsibilities

  • Manage queues of incoming service requests.
  • Troubleshoot platform issues submitted by client designated contacts.
  • Think on your feet and use our tools to 'know' each client's previous interactions with us.
  • Provide timely updates to clients and internal team members on cases.
  • Identify, code, and escalate cases of concern.

Requirements

  • 3-5 years of related support/service experience.
  • Relevant Bachelor's degree or equivalent combination of education and experience.
  • Excellent English skills - both written and verbal.
  • Strong technical aptitude to learn Selligent Marketing Cloud platforms and solutions.
  • Dependable, motivated, self-starter, with the ability to direct work efforts independently.


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