Client Service
hace 12 horas
Moody's Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence.
The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management.
In this role, you will be a part of the team that supports our clients in their usage of the Moody's Analytics PFaroe risk management and valuation technology.
This is an opportunity to develop your career in Financial Services by supporting world-class software.
You will obtain a broad knowledge of the pensions landscape by assuring that our products, financial models and technology are being used effectively to add value to our clients' businesses.
**Responsibilities**
- Follow established processes to deliver time-sensitive results to clients
- Identify improvements to existing procedures and work with the relevant teams to see them implemented
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Environments, Product, etc.
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Bachelor's degree required with concentration in a numerate, semi-numerate, or computing discipline
- Ability to follow established processes whilst also identify improvements to them
- Experience coping with time-sensitive deadlines and working as part of a small team to meet daily targets
- Experience supporting or working with technology a plus
- Knowledge of SQL Server a plus.
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
- Strong analytical skills and persistence in problem solving.
- Attention to detail and the ability to learn quickly.
- Excellent verbal, written, and organizational skills.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
Buyside Solutions OU
-
Client Service Associate
hace 12 horas
Heredia, Costa Rica Fisher Investments A tiempo completoOverview: Since 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients.As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial...
-
Client Service Associate
hace 12 horas
Heredia, Costa Rica Fisher Investments A tiempo completoOverview Since 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients.As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial...
-
Customer Service Team Lead-Multi Client Program
hace 12 horas
Heredia, Costa Rica Bosch Group A tiempo completo**Company Description****Job Description** Position Summary**The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities.Supervise team to complete daily tasks.The person has to be reliable and confident.**General Job Responsibilities**- The Team Lead will be responsible for achieving internal and...
-
Client Services Supervisor
hace 12 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Customer Service Supervisor
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Client Services Associate
hace 12 horas
Heredia, Costa Rica Gft Technologies Se A tiempo completo**About the role**:Do you genuinely like helping people?Do you have experience in delivering exceptional customer service?If yes, we would like you on our team!Our client is the leading global information services company that is powering opportunities to create a better world.We provide data, technology, consulting and analytical tools to our clients around...
-
Customer Service Manager
hace 2 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...
-
Representante de Servicio Al Cliente
hace 1 semana
Heredia, Costa Rica Equifax A tiempo completoResponsable de proveer información a los consumidores y a los miembros de Equifax para Latinoamérica, es el primer contacto para nuestros clientes internos y externos, responsable de atender llamadas entrantes con consultas referentes a productos y servicios como: guía para solución de problemas de facturación, actualización de cuentas, reclamos y...
-
Customer Service Manager
hace 8 horas
Heredia, Costa Rica Ibm A tiempo completo**Introduction**Client satisfaction will be your ultimate goal in this role.As a customer service representative, you will be on the front line serving our customers.You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping...
-
Customer Service Agent
hace 3 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in...
-
Customer Service Lead
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
-
Customer Service Lead
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
-
Customer Service Analyst
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:**Responsibilities**:- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer's information and determine the issue by...
-
Client Support Services Representative
hace 12 horas
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.You will act as the point of contact for internal clients, account executives, and sales organizations by providing client data to manage their...
-
Client Support Specialist
hace 12 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Sales & Business DevelopmentSchedule: Full Time**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower...
-
Client Support Specialist
hace 12 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control...
-
Service Desk Sme
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead.The SDSME must build services relationship with peers and...
-
Vendedor Canal Food Service
hace 12 horas
Heredia, Costa Rica Delika A tiempo completo**Acerca de la vacante**:**Funciones del Puesto**:- Organizar y controlar todo lo relacionado a su cartera de clientes (seguimiento, apertura de nuevas cuentas, toma de pedidos)- Responsable de los créditos aprobados a sus clientes y seguimiento en el cobro.- Mantener estadísticas de venta de cada uno de los clientes.**Requisitos del Puesto**:- Estudios...
-
Trilingual Customer Service
hace 12 horas
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Service Desk Team Leader
hace 12 horas
Heredia, Costa Rica Dhl A tiempo completoThe team leader is responsible to ensure the support coverage for Express and eCS business units in the Americas region.This covers both business requirements as well as team requirements.**Responsibilities**:- Serves as a change leader; innovates and instills in his/her teams an appreciation for thinking outside of the box, questioning the status quo, and...