Client Service Resolution Expert
hace 2 semanas
Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work. This is The Power of YOU, ensuring that we live what we believe.
Job DescriptionThis position requires a strong understanding of customer support principles, including:
- Providing detailed first-level support, troubleshooting, and problem resolution
- Managing support tickets and communicating with clients
- Collaborating with cross-functional teams to resolve client issues
You'll need to be highly analytical, with excellent communication skills and the ability to work in a fast-paced environment.
Required Skills
- Strong understanding of customer support principles
- Excellent communication skills and ability to speak clearly with technical and non-technical clients
- Able to work in a fast-paced multi-product support environment
- Safeguard sensitive information
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