Technical Service Resolution Expert

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Succeed as a Technical Service Resolution Expert

About the Position

We are seeking a highly skilled Technical Service Resolution Expert to join our team. As a key member of our technical support team, you will be responsible for managing Targeting support desk requests, working closely with customers, sales, and internal groups to ensure timely and satisfactory resolutions.

Key Responsibilities:

  • Analyze tools, procedures, systems, and make recommendations for new technology, especially in the File Transfer, API connection, and Targeting Billing arena.
  • Set up, configure, execute, and monitor for accuracy and completeness of all assigned tickets.
  • Collaborate directly with other internal groups to successfully resolve the ticket to the client's satisfaction.
  • Manage time appropriately to ensure correct prioritization of client needs and tracks metrics for resolved tickets.

Requirements:

  • Minimum 2 years' experience in Marketing or Agency preferred.
  • Technical Bachelor's degree or Marketing degree in progress or complete.
  • Strong PC skills in MS Office and experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.).
  • Excellent problem-solving, analytical, and communication skills.

About Experian Careers

At Experian, we believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. Join us in creating a better tomorrow together.


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