IT Service Delivery Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

We are looking for an IT Service Delivery Expert to join our team at Experian. In this role, you will work closely with our clients and internal teams to deliver high-quality technical support and services.

Your key responsibilities will include anticipating positive and negative impacts throughout the organization regarding proposed solutions, proactively testing new configurations against existing client workflows, and arbitrating discussions between the customer and Experian.

Responsibilities:
  • Aggregating all non-incident client requests for changes to production and driving execution in alignment with contracts and client's priorities
  • Participating in recurrent operational calls and status updates to ensure alignment across internal and external stakeholders
  • Developing strategies to facilitate the continuous improvement of the customer's service

You will also have the opportunity to communicate a holistic change management schedule that includes patching, infrastructure, and solution upgrades.



  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a skilled IT Service Delivery Manager to provide exceptional service to our clients. The ideal candidate will have 6+ years of experience in customer success management, with a strong background in IT operations and infrastructure.The successful candidate will be responsible for managing the day-to-day service delivery requests,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About Auxis">Auxis is a leading provider of IT operations and customer success management services. Our team of experts works closely with clients to deliver high-quality IT support and drive continuous service improvement.">Job Description">We are seeking an experienced IT Service Delivery Specialist to join our team in Costa Rica. As a key member of our...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    **About HPE Pointnext**: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.We are looking for a skilled IT Service Delivery Specialist to join our team. In this role, you will be responsible for monitoring...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    As a Global Service Delivery Expert at Experian, you will lead a team of remote customer support associates in delivering exceptional service to our customers. Your expertise will help us achieve our mission of creating a better tomorrow through data analytics.You will be responsible for developing and implementing quality evaluation processes, identifying...

  • IT Service Desk Expert

    hace 22 horas


    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise is seeking a seasoned IT Service Delivery Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences through effective resolution of technical issues.**Key Responsibilities:**- Proactively resolve technical issues via telephone and e-support- Represent the company in face-to-face...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We offer a dynamic and diverse work environment at Hewlett Packard Enterprise, where you can make your mark.This role is ideal for someone who enjoys working with technology and providing top-notch customer service.As an Event Management Engineer, you will be responsible for monitoring customers' environments, acknowledging alerts, and resolving incidents...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Transforming Smiles and Changing Lives**At Aligntech, we believe in the power of technology to create beautiful smiles. Our global team of talented employees develops innovative solutions to help dental professionals worldwide achieve exceptional results.We are seeking a seasoned Sr. Service Delivery Specialist to join our team. As a key member of our...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Key ResponsibilitiesThis role involves working collaboratively with customers to troubleshoot and resolve complex technical issues. The successful candidate will possess strong technical skills, excellent communication abilities, and a commitment to delivering exceptional customer experiences.Key responsibilities include:Providing technical support to...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Description**We are seeking a highly motivated and customer-focused individual to join our team as a Service Excellence Expert. As a member of our staff, you will be responsible for ensuring that our guests receive exceptional service and support throughout their stay.**Responsibilities**Deliver outstanding customer service and resolve guest complaints...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    **The Job**We are seeking an experienced E-Delivery Service Technical Support Expert to join our team as a Support Technician.This is an 'Edge' role, which means you will primarily work outside of a traditional office environment. Our Global Operations team prioritizes putting customers and partners first by developing a workforce that is inclusive,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Key Responsibilities:The Service Level Agreement Expert will be responsible for providing continued support of existing service level agreements, standing up new SLAs, SLA processes, and tracking related to existing and new IT service providers. You will manage and maintain service level agreements for internal teams and external IT service providers, as...

  • Data Governance Expert

    hace 3 días


    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    Moody's Investors Service empowers organizations to make better decisions by providing high-quality financial data. We are seeking a highly skilled Data Governance Expert - Financial Spreading to join our Digital Insights team.Job SummaryThe Data Governance Expert - Financial Spreading will be responsible for leading a team of financial spreading associates...

  • IT Service Expert

    hace 22 horas


    San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    About Our CompanyKyndryl Costa Rica is a subsidiary of Kyndryl, a global leader in IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.Job DescriptionWe are seeking a highly motivated and experienced Technical Support Representative to join our team. As a Technical Support...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Delivering Exceptional Customer ExperiencesAs a Customer Experience Associate at Experian, you will play a critical role in delivering outstanding customer experiences that drive business growth and loyalty. In this role, you will be responsible for providing exceptional customer service, resolving complex problems, and working closely with internal...


  • San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    We are seeking an experienced Project Delivery Expert to join our team at FusionHit.This is an exciting opportunity to work on complex projects using cutting-edge technologies in the Health and Wellness industry.In this role, you will serve as a servant leader on Agile Scrum teams, driving results and ensuring high-quality project delivery.Develop and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi seeks a Financial Accounting expert to join our team as a Ledger Aggregation & Integrity Service Delivery Analyst. This role requires a developing professional who integrates in-depth specialty knowledge with a solid understanding of industry standards and practices.The ideal candidate will have 2-5 years of experience in accounting management with...

  • IT Delivery Manager

    hace 7 días


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    We are looking for an IT Delivery Manager to lead our Emerging Technology Projects. As a critical member of the team, this individual will drive the successful and timely completion of Projects to achieve business goals. This includes identifying and resolving risks and issues that impact Project delivery.Key Responsibilities:Partners with the A&I...

  • Service Delivery Lead

    hace 22 horas


    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    Job Description: As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. You will also be responsible for managing day-to-day operations, including supervising staff, monitoring performance, and identifying areas for improvement....


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **About the Role:** As a Service Delivery Coordinator, you will be responsible for coordinating with internal stakeholders to deliver high-quality service to our clients. You will also be required to identify areas for process improvement and implement changes as needed.**Key Responsibilities:**Provide exceptional customer service by responding to client...