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Client Service Delivery Expert
hace 2 semanas
Delivering Exceptional Customer Experiences
As a Customer Experience Associate at Experian, you will play a critical role in delivering outstanding customer experiences that drive business growth and loyalty. In this role, you will be responsible for providing exceptional customer service, resolving complex problems, and working closely with internal departments to ensure client requirements are met.
Key Responsibilities
- Provide exceptional customer care in a fast-paced environment.
- Diagnose, research, and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, security, and compliance regulations.
- Coordinate client requests and service needs with internal departments.
- Provide product training to users.
- Manage the delivery and implementation of Experian products and services.
- Conduct product demonstrations to clients and potential clients.
Requirements
- High School Diploma and/or Bachelor's degree in Business Administration or related fields.
- 2-3 years advanced customer service experience.
- Excellent English written and oral communication skills.
- Strong problem-solving skills.
- Advanced organizational skills.
- Strong PC/internet skills.
- Mainframe or Access experience is a plus.
- Excel Intermediate.
- Ability to handle multiple tasks and priorities.
- Must pass Employee Background Screen, including criminal background check, previous employment and education verification, and drug screen.