Service Delivery Strategist

hace 4 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Job Summary

This role is responsible for developing and implementing support strategies for product families, ensuring seamless operations and successful outcomes. The ideal candidate will collaborate with regional and global teams on service planning and execution, fostering cross-functional collaboration and acting as a liaison between business units and sales.

The successful candidate will contribute proactively to projects through research and data analysis, providing regular updates on accomplishments and impediments. They will also establish and monitor product service metrics, identifying gaps and recommending corrective measures in a timely manner.

Key Responsibilities:

  • Monitor Collaboration Rooms Performance using various tools
  • Provide Basic support
  • Escalate issues which cannot be resolved
  • Provide Daily, Weekly, Monthly reports to key stakeholders
  • Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
  • Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
  • Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
  • Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
  • Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
  • Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
  • Collaborates closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
  • Acts as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.

Education & Experience:

Recommended: Four-year Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications:

NA

Knowledge & Skills:

This role requires Agile Methodology, Analytics, Business Development, Business Strategies, Business To Business, Customer Relationship Management, Data Analysis, Digital Marketing, Go-to-Market Strategy, Key Performance Indicators (KPIs), Market Research, Marketing, Marketing Strategies, New Product Development, Product Management, Product Marketing, Product Strategy, Project Management, Thought Leadership, Value Propositions.

In addition, this role demands Effective Communication, Results Orientation, Learning Agility, Digital Fluency, and Customer Centricity.



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