Service Delivery Associate

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

We are Experian, a global information services company committed to empowering our clients to make informed decisions through innovative solutions.

As a Service Delivery Associate at Experian, you will play a key role in delivering exceptional customer service and support. Your primary responsibility will be to diagnose and resolve complex issues related to client credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and compliance regulations.

You will also be responsible for coordinating client requests and service needs with internal departments to ensure client requirements are met. Additionally, you will provide product training to users to ensure they can utilize our services effectively within their environment.

Key Responsibilities:

  • Diagnose and resolve complex client issues
  • Coordinate client requests and service needs
  • Provide product training to users
  • Manage delivery and implementation of Experian products and services

Requirements:

  • 2-3 years advanced customer service experience
  • Excellent English written and oral communication skills
  • Strong problem-solving skills
  • Advanced organizational skills
  • Strong PC/internet skills
  • Mainframe or Access experience a plus
  • Excel intermediate
  • High school diploma and/or bachelor's degree in business administration or related fields

Benefits:

  • Medical, life, and dental insurance
  • International Share Save Plan
  • Flex work/work from home
  • Paid time off
  • Annual performance bonus
  • Education reimbursement
  • Family bonding
  • Bereavement leave
  • Referral program


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