IT Service Desk Expert

Auxis's Service Desk Lead (SDLEAD) plays a crucial role in shaping the team's performance and productivity. This position demands strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will possess 2-4 years of technical support experience, with a solid understanding of IT frameworks like ITIL. Proven track...

**Job Description**We are seeking an IT Service Desk Representative to join our team at Aligntech. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees. You will work closely with the team to diagnose and resolve technical issues, and provide timely case status updates to management and...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Service Desk-IT Support, quién realizará las siguientes funciones:Experiência y excelentes habilidades de resolución de problemas de hardware y software.Comprensión del sistema operativo Windows.Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.Experiência en la resolución de problemas de TI por teléfono/correo...

About the RoleThis is an exciting opportunity to join our team as a Service Desk Team Leader. As a key member of our IT department, you will be responsible for leading a team of customer support professionals. Your primary goal will be to ensure that our customers receive excellent service and that our team is equipped to meet their needs. To achieve this,...

Do you want to power your possible?We are looking for an IT Service Desk Technician to join our team at Equifax.The successful candidate will provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.The role involves identifying, diagnosing, and resolving technical issues in computer hardware and software,...

padding-left:0px;>High School Diploma or GED.Excellent English communication skills, both written and verbal.Minimum of one year of service desk experience.Strong customer service focus.Ability to plan, organize, and implement projects in a timely manner.Ability to work in a high-energy, fast-paced environment.Ability to research, review, and act...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

Job Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

Job Description:">The Help Desk Technical Expert will be responsible for providing technical support and troubleshooting services to employees and clients. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.">Key Responsibilities:">">Configure and deploy new user equipment,...

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

Job SummaryThe Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position requires a strong analytical mindset and excellent communication skills to effectively collaborate with the team.

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

A Day in the Life of a Service Desk Analyst Level I at AuxisAs a Service Desk Analyst Level I at Auxis, you will spend your day providing technical support to our clients, resolving customer issues, and ensuring that all incidents and requests are properly recorded and documented.Key Responsibilities:Manage incident and request queues for Auxis clients,...

Job Summary:The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead.The SDSME must build services relationship with peers and...