Service Desk Quality Analyst

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

A Day in the Life of a Service Desk Analyst Level I at AuxisAs a Service Desk Analyst Level I at Auxis, you will spend your day providing technical support to our clients, resolving customer issues, and ensuring that all incidents and requests are properly recorded and documented.Key Responsibilities:Manage incident and request queues for Auxis clients,...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

We are looking for an HR Help Desk Operations Analyst to join our team at Auxis. As a key member of our HR Help Desk Team, you will provide professional customer service support to our employees, focusing on assisting them with their HR-related inquiries and needs.Responsibilities:Provides support to the HR Help Desk Team Lead as a customer interface for...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

padding-left:0px;>High School Diploma or GED.Excellent English communication skills, both written and verbal.Minimum of one year of service desk experience.Strong customer service focus.Ability to plan, organize, and implement projects in a timely manner.Ability to work in a high-energy, fast-paced environment.Ability to research, review, and act...

Job Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...

Job Summary:The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency.The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...

Job OverviewThe Service Desk Trainer/QA at Auxis plays a vital role in ensuring the quality of service delivery by our teams. As a key member of our Center of Excellence, you will be responsible for evaluating, creating, and preparing all training needs.Responsibilities:Facilitate new hire training programs and support ongoing training initiatives.Evaluate...

Job DescriptionWe are looking for an IT Operations Associate to join our Auxis team. The successful candidate will be responsible for managing incident and request queues, providing first-level contact, and escalating unresolved queries. Key responsibilities include:- Incident/request/problem/knowledge management- Queue management for Auxis clients-...

About the CompanyKyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize mission-critical technology systems for daily operations. Our company invests in employee development, flexible working practices, and benefits to help individuals grow long-term. We also...

**Job Summary:**The Team Lead, Employee Service Desk is responsible for overseeing daily tasks related to analysis, execution, and support of the HR Employee Service Desk area. This role serves as an SME for all services and processes under scope, maintaining utmost confidentiality in dealing with employee records and business information.Main...

Auxis's Service Desk Lead (SDLEAD) plays a crucial role in shaping the team's performance and productivity. This position demands strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will possess 2-4 years of technical support experience, with a solid understanding of IT frameworks like ITIL. Proven track...