Service Desk Team Leader Position

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

Job SummaryThe Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position requires a strong analytical mindset and excellent communication skills to effectively collaborate with the team.

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

Job Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

**Job Summary:**The Team Lead, Employee Service Desk is responsible for overseeing daily tasks related to analysis, execution, and support of the HR Employee Service Desk area. This role serves as an SME for all services and processes under scope, maintaining utmost confidentiality in dealing with employee records and business information.Main...

Job Summary:The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope.Maintain the utmost confidentiality in dealing with employee records and business information.Provides task...

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

About the RoleThis is an exciting opportunity to join our team as a Service Desk Team Leader. As a key member of our IT department, you will be responsible for leading a team of customer support professionals. Your primary goal will be to ensure that our customers receive excellent service and that our team is equipped to meet their needs. To achieve this,...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...

Auxis's Service Desk Lead (SDLEAD) plays a crucial role in shaping the team's performance and productivity. This position demands strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will possess 2-4 years of technical support experience, with a solid understanding of IT frameworks like ITIL. Proven track...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Auxis seeks a seasoned professional to fill the position of Service Desk Lead (SDLEAD). As a vital member of our team, the successful candidate will be responsible for coaching, training, and supervising a group of Service Desk Analysts.This role involves leading by example, adopting best practices, and fostering a culture of excellence within the team....

Palo Alto Networks is a leader in cybersecurity, and we're seeking a highly motivated professional to join our team as a Manager, Data Accuracy Response. In this role, you will be responsible for driving data integrity across the organization by managing the Service Desk Team, serving as the primary escalation point for data discrepancies, and administering...

Company Overview">We're a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities. With a rich history spanning over 125 years, we've helped economies and communities flourish. We invest in new technologies, talented people, and innovation to drive progress and create a better tomorrow.">Job...

**Job Description**We are seeking an IT Service Desk Representative to join our team at Aligntech. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees. You will work closely with the team to diagnose and resolve technical issues, and provide timely case status updates to management and...