Service Desk Operations Manager

Role OverviewThe Front Desk Operations Manager is a vital member of our front office team at Costa Rica Marriott Hotel Hacienda Belen. This role involves managing day-to-day operations, overseeing staff performance, and ensuring seamless guest experiences.Key ResponsibilitiesKey duties include promoting and selling spa/salon services, updating the...

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

About the Job DescriptionAuxis is hiring an HR Help Desk Operations Coordinator to support our HR Help Desk Team. This role involves providing top-notch customer service to BAT employees with their HHRR-related inquiries and needs.The ideal candidate will have:A strong background in customer service and HR operationsExcellent communication and...

About the CompanyKyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize mission-critical technology systems for daily operations. Our company invests in employee development, flexible working practices, and benefits to help individuals grow long-term. We also...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Job SummaryThe Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position requires a strong analytical mindset and excellent communication skills to effectively collaborate with the team.

We are looking for an HR Help Desk Operations Analyst to join our team at Auxis. As a key member of our HR Help Desk Team, you will provide professional customer service support to our employees, focusing on assisting them with their HR-related inquiries and needs.Responsibilities:Provides support to the HR Help Desk Team Lead as a customer interface for...

Job Summary:The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead.The SDSME must build services relationship with peers and...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

**Job Overview:**Auxis is seeking an experienced Customer Service Operations Manager to join our team. In this critical role, you will play a vital part in delivering exceptional customer service and supporting our clients' business objectives. Your primary focus will be on overseeing the day-to-day operations of our customer service team, ensuring that we...

**Company Overview:**Moodys Investors Service is committed to providing data-driven financial insight to support execution of superior, real-time operating and strategic decisions with timely and reliable financial reporting.**Job Title:** Financial Operations Manager**Reports to:** Operations Manager**Job Summary:**We are seeking an experienced Financial...

About UsAt Experian, we're committed to creating a better tomorrow through data-driven insights and innovative technologies. As a Help Desk Technician, you'll join a dynamic team that values growth, teamwork, and customer satisfaction.Job ResponsibilitiesYour key responsibilities as a Help Desk Technician will include:Providing 24/7 on-call support to ensure...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...

About the RoleThis is an exciting opportunity to join our team as a Service Desk Team Leader. As a key member of our IT department, you will be responsible for leading a team of customer support professionals. Your primary goal will be to ensure that our customers receive excellent service and that our team is equipped to meet their needs. To achieve this,...

Company OverviewMarriott International is a global leader in the hospitality industry, with over 500 locations worldwide. Our flagship brand, Marriott Hotels, is committed to delivering premium choices, sophisticated style, and well-crafted details to our guests. As a host with Marriott Hotels, you will help keep this promise by delivering exceptional...