Front Desk Operations Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Costa Rica Marriott Hotel Hacienda Belen A tiempo completo

Role Overview
The Front Desk Operations Manager is a vital member of our front office team at Costa Rica Marriott Hotel Hacienda Belen. This role involves managing day-to-day operations, overseeing staff performance, and ensuring seamless guest experiences.

Key Responsibilities
Key duties include promoting and selling spa/salon services, updating the reservations/cancellations list throughout the day, informing providers of last-minute changes, and resolving scheduling issues as needed by working with supervisor/manager. The Front Desk Operations Manager must also ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.

Requirements
A successful candidate should have a high school diploma or equivalent, related work experience, and strong leadership skills, including the ability to develop and maintain positive working relationships with others. Excellent communication and problem-solving skills are also essential for success in this role.

Training and Development
Costa Rica Marriott Hotel Hacienda Belen offers comprehensive training programs to help our associates develop their skills and advance their careers.



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