Deal Desk Manager

**Company Description**
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**Job Description** Job Title: Deal Desk Strategy, Process, & Policy Operations Lead**

**Team**

Come join the Global Deal Desk Strategy & Policy team that works to ensure operational efficiency for Global Deal Desk individuals who are the primary deal advisors/approvers to Sales for non-standard subscription deal structures.
**Role**

**What you get to do in this role**:

- Build reporting capabilities and analyze data to discover operational efficiency improvement opportunities for the Global Deal Desk team.
- Take initiative to recognize obstacles to Deal Desk efficiency, create solutions, and drive enablement for improvement.
- On behalf of Deal Desk, continuously evaluate, propose, and collaborate on enhancements to policies and processes as the company's product, pricing, and sales environment evolves.
- Build cross-functional consensus around innovative ideas and initiatives that involve Deal Desk and ensure alignment of Deal Desk policy to company strategy.
- Assist on transformation projects such as CPQ and CLM enhancements
- Author playbooks to address customer negotiation issues, process documentation, and other enablement material for the benefit of the Global Deal Desk team.
**Qualifications** To be successful in this role, we need someone who has**:

- 6+ years of related experience such as deal structuring, sales operations, financial analysis
- MBA, BS in Finance, Economics, or related and relevant areas
- A thorough understanding of the quote to cash process flow
- A balanced game theory mentality with ability to uncover nuanced risks
- Strong business acumen with excellent communication skills - verbal and written using Excel, Word, and PowerPoint as examples
- The ability to read, interpret, and scrutinize, business terms in legal agreements
- Strong logic and analytical abilities
- Adeptness at business partnering and collaborating with cross functional teams, building meaningful business relationships and influence using flexible communication styles
- Self-motivation, dependability with deliverables and deadlines, and ability to multi-task

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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