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Guest Services Specialist
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The Guest Services Specialist will be responsible for managing front desk operations, including processing reservation requests and changes, verifying availability, and explaining company policies to callers.
Responsibilities- Manage front desk operations, including check-in/check-out procedures
- Process all reservation requests, changes, and cancellations
- Verify availability of room types and rates
- Explain guarantee, special rate, and cancellation policies to callers
- Document special requests and accommodate as necessary
- Bachelor's degree in Hospitality or related field
- Minimum 1 year of experience in front desk operations
- Excellent communication and customer service skills
