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Help Desk Operations Manager
hace 2 semanas
About Us
At Experian, we're committed to creating a better tomorrow through data-driven insights and innovative technologies. As a Help Desk Technician, you'll join a dynamic team that values growth, teamwork, and customer satisfaction.
Job Responsibilities
Your key responsibilities as a Help Desk Technician will include:
- Providing 24/7 on-call support to ensure seamless customer experiences
- Collaborating with peers to resolve complex technical issues
- Maintaining accurate records and reports to inform process improvements
- Developing and implementing knowledge base articles to enhance self-service capabilities
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of technical support experience in a call center environment
- Exceptional communication and interpersonal skills
- Advanced problem-solving and analytical skills
What We Offer
Experian provides a comprehensive benefits package, including competitive salary, health insurance, retirement savings, paid time off, professional development opportunities, and more.
