Service Desk Training Specialist

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

We are looking for a Customer Service Training Specialist to join our team at Equifax. As a Customer Service Training Specialist, you will be responsible for providing training to new hires in customer service processes. This includes providing standard operating procedures and manuals, as well as any tools required to accomplish training.You will assess...

Job Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

Job DescriptionThe Service Desk Trainer/QA at Auxis is responsible for developing and delivering training programs that enhance the skills and knowledge of our service desk analysts.Key Accountabilities:Deliver high-quality training sessions that meet business objectives.Evaluate training effectiveness and identify areas for improvement.Develop and maintain...

Job Summary:The Support Development and Training Specialist will play a crucial role in the Center of Excellence, focusing on Quality Assurance and the Training Process. This individual will be responsible for evaluating, creating, and preparing all training needs, including New Hire Training, Refresh sessions to enhance employee performance, employee...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

Job SummaryThe Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position requires a strong analytical mindset and excellent communication skills to effectively collaborate with the team.

A Day in the Life of a Service Desk Analyst Level I at AuxisAs a Service Desk Analyst Level I at Auxis, you will spend your day providing technical support to our clients, resolving customer issues, and ensuring that all incidents and requests are properly recorded and documented.Key Responsibilities:Manage incident and request queues for Auxis clients,...

At Moody's Investors Service, we empower individuals to make informed decisions and drive growth. Our team of dedicated professionals is committed to delivering exceptional results.We are seeking a skilled Technical Trainer to join our ranks. As a key member of our team, you will be responsible for developing and maintaining technical training programs that...

**Job Description**We are seeking an IT Service Desk Representative to join our team at Aligntech. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees. You will work closely with the team to diagnose and resolve technical issues, and provide timely case status updates to management and...

Auxis's Service Desk Lead (SDLEAD) plays a crucial role in shaping the team's performance and productivity. This position demands strong leadership skills, technical expertise, and excellent communication abilities.The ideal candidate will possess 2-4 years of technical support experience, with a solid understanding of IT frameworks like ITIL. Proven track...

In this dynamic role, you will play a critical part in delivering exceptional customer service and operational support to Citi's clients. The Operations Support Specialist will manage cases, answer phone calls and live chats, and support employees navigating through various direct access options.**Responsibilities Include**: Providing timely and effective...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...