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Help Desk Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

In this dynamic role, you will play a critical part in delivering exceptional customer service and operational support to Citi's clients. The Operations Support Specialist will manage cases, answer phone calls and live chats, and support employees navigating through various direct access options.

**Responsibilities Include**:

  • Providing timely and effective resolution to customer inquiries.
  • Escalating complex issues to ensure seamless customer experience.
  • Collaborating with stakeholders to implement new services and products.

**Requirements for Success**:

  • 1+ year of experience in a help desk or support services role.
  • Advanced English language skills and proficiency in Microsoft Office.
  • Demonstrated analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.

**At Citi, We Value Our People**: We are committed to creating a diverse, inclusive, and equitable workplace where everyone has the opportunity to grow and succeed. Join us in our mission to deliver exceptional customer service and operational support to our clients.