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Customer Service Agent
hace 2 semanas
About Us
Equifax is a global leader in information solutions, empowering businesses and individuals to make informed decisions. Our team is dedicated to delivering innovative solutions that drive business success and create value for our customers.
Role Summary
We're looking for a skilled Customer Service Agent - System Expert to join our team. As a key member of our support team, you will be responsible for providing technical support to internal employees and contractors for system-related issues affecting multiple users and Contact Center tools. Your strong analytical skills and ability to communicate complex technical information effectively will enable you to resolve issues efficiently and ensure seamless service delivery.
Key Responsibilities
- Provide technical support for system-related issues impacting multiple users and Contact Center tools
- Analyze reported issues to assist with correlation of known incidents
- Leverage Runbooks and system knowledge to provide 'First Call Resolution' for a portion of reported incidents
- Escalate issues to required teams as necessary
Requirements
- Advanced spoken and written English language skills (B2+ / C1)
- 1 year of proven experience in Technical Support
- 1 year of ticket management systems experience
- 1 year of customer service experience
- 1 year of call center experience
What We Offer
We offer a comprehensive benefits package, including:
- Comprehensive compensation and healthcare packages
- On-site doctor and paramedics service 24/7
- Life insurance
- Gym facilities
- Collaborative workspaces
- Free transportation and parking
- Subsidized cafeteria
- Solidarity association
