Customer Service Agent 1 For Travel

hace 8 horas

Heredia, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
_

**Job Description**:
**Position Summary**

The customer service agent 1 is going to support via phone calls and tickets the end to end for the business trip of Bosch NA employees; with an Expert or a Senior support.
**General Job Responsibilities**
- Completing daily tasks which could including any of the following, with assistance from an Expert or Senior:
- Regular Phone Calls.
- Help Desk ESM tickets.
- Travel Cards assistance.
- Learn the processes and activities required in the Travel to Expense process through training, skill acquisition, and continuous improvement.
- Advise Bosch travelers on travel pre-trip, on-trip and post-trip related questions
- Consult travelers on valid legal and central directive instructions, as well as optimal travel tool usage
- Authorization management for bTravel planning tool, bTravel Expense Tool
- Profile management support
- Travel arranger delegation in the system
- Workflow/expense claim support
- Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/Senior.
- Support answering of questions on the telephone or via tickets.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Follow and implement best practices and processes defined by the company, to work with high standards of quality.
- Participate to status meetings (internal).
- Attend internal training.
- Perform other functions related to the position.
**Qualifications**:

- Student in accounting, business administration or a related field.
- Customer orientation and very good communication skills
- Attention to details
- Knowledge of computer skills including MS Office (Excel) and Adobe Reader.
- Desired but not required experience with ERP systems and banking portals
- English level: B2 or B2+

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