Customer Success Advocate
hace 2 semanas
We are seeking a highly skilled Customer Success Advocate to join our team. As a key member of our global organization, you will be responsible for providing technical support and oversight for our Core TSEs. Your primary focus will be on managing and resolving challenging issues, providing technical guidance, and serving as the voice of the customer in ServiceNow product and development teams.
Key Responsibilities:
- Lead scheduled and impromptu war rooms
- Drive engagement across SME teams where there may be overlap in required skills needed to achieve an outcome for customers
- Review case tasks and either provide a path to relief for engineers or determine the best escalation path
- Facilitate case moves across SME teams based on in-depth technical analysis
- Provide assistance on priority 1 and other critical issues as needed
Requirements:
- Ldap/active directory, SSO, or other authentication/user management systems
- Web services (consuming or providing) (SOAP, REST)
- Network infrastructure
- Hands-on experience in bi-directional automated integration between two systems
- Data extraction technologies or ETL integrations
- Strong experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Relational databases (e.g., MySQL, Oracle)
- Linux/Unix or Microsoft Server
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