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Customer Service and Retention Representative

hace 7 días

San Francisco, Heredia, Costa Rica Qualfon A tiempo completo

Are you passionate about delivering exceptional customer experiences? Do you have what it takes to become a top-notch Customer Retentions Representative? We're looking for talented individuals like you to join our team at Qualfon

About the Role

This is an exciting opportunity to join a dynamic team of professionals dedicated to providing world-class customer service. As a Customer Retentions Representative, you will play a critical role in building relationships with our valued customers, addressing their concerns, and driving business growth.

Responsibilities and Requirements
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Develop and maintain knowledge of company products and services to effectively address customer queries.
  • Work collaboratively with team members to ensure seamless communication and issue resolution.
  • Meet or exceed performance targets and metrics.

Qualifications and Skills

To succeed in this role, you will need:

  • Advanced English speaking skills (85% / B2 or higher).
  • Excellent customer service skills, with the ability to remain calm under pressure.
  • Strong conflict resolution skills and the ability to think critically.
  • Proficiency in Microsoft Office applications.

Our Culture and Benefits

At Qualfon, we value our employees and offer a range of benefits and perks to support your well-being and success. These include:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance.
  • Paid time off and holidays.
  • Ongoing training and development opportunities.