Manager, Customer Retention Excellence
hace 2 días
We are looking for a highly skilled Manager, Customer Retention Excellence to join our team at Aligntech. As a key member of our organization, you will be responsible for developing and executing strategies to enhance customer satisfaction and retention. You will work closely with cross-functional teams to resolve customer issues and concerns, and ensure seamless interactions that meet their evolving needs.
Key Responsibilities:
- Develop and execute strategies to enhance customer satisfaction and retention
- Manage return materials authorization processes to ensure timely and accurate resolution of customer returns and exchanges
- Lead the development and implementation of process workflows to optimize efficiency and effectiveness
- Liaise with cross-functional teams to resolve customer issues and concerns
Requirements:
- University Bachelor's degree or master's degree from a four-year college
- More than 5 years of directly related experience in medical device customer service management
- Critical thinking and problem-solving skills, Communication Skills, and Delegation skills
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