Manager, Customer Retention Excellence

hace 2 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo
Job Summary:

We are looking for a highly skilled Manager, Customer Retention Excellence to join our team at Aligntech. As a key member of our organization, you will be responsible for developing and executing strategies to enhance customer satisfaction and retention. You will work closely with cross-functional teams to resolve customer issues and concerns, and ensure seamless interactions that meet their evolving needs.

Key Responsibilities:

  • Develop and execute strategies to enhance customer satisfaction and retention
  • Manage return materials authorization processes to ensure timely and accurate resolution of customer returns and exchanges
  • Lead the development and implementation of process workflows to optimize efficiency and effectiveness
  • Liaise with cross-functional teams to resolve customer issues and concerns

Requirements:

  • University Bachelor's degree or master's degree from a four-year college
  • More than 5 years of directly related experience in medical device customer service management
  • Critical thinking and problem-solving skills, Communication Skills, and Delegation skills


  • San Francisco, Heredia, Costa Rica Qualfon A tiempo completo

    We're looking for a skilled Customer Retentions Representative to join our team at Qualfon! As a key player in our retention efforts, you will be responsible for delivering exceptional customer experiences that drive loyalty and satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a professional and courteous...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    At Hewlett Packard Enterprise, we are seeking a skilled Customer Relationship Manager to join our team. This role will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements.The ideal candidate will have excellent communication skills, the ability to partner with key...


  • San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Company Overview:LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our mission is to drive financial stability, empower economies, and enable customers to create sustainable growth.Job Description:The Account Manager is responsible for maintaining deep customer relationships to drive account revenue...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Job Description:As a Strategic Customer Experience Manager at Aligntech, you will play a key role in shaping our company's vision for exceptional customer service. You will be responsible for leading the delivery of pre- and post-sales services and support to clients, ensuring seamless interactions that meet their evolving needs.Key Responsibilities:Develop...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Empowering Business Success through Data-Driven DecisionsExperian's Consumer Information Services team leverages cutting-edge data and technology to revolutionize the customer credit lifecycle. As a Global Sales Excellence Manager in our PPM Centre of Excellence, you will oversee technical projects related to Sales tools, driving upgrades, migrations,...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Position SummaryWe are seeking an experienced Operational Excellence Manager to join our team. As a key member of our operations team, you will be responsible for driving process improvements, leading cross-functional teams, and ensuring high-quality service delivery.Key Responsibilities:Develop and implement process improvements to enhance efficiency and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    About the OpportunityWe are excited to announce an opportunity for a seasoned professional to join our Global Business Services team as a B2B Post-Sales Service Manager.In this role, you will be responsible for managing the teams that deliver post-sales services to our B2B clients. Your primary focus will be on ensuring that our clients receive exceptional...


  • San Francisco, Heredia, Costa Rica Placidway A tiempo completo

    Placidway seeks a visionary Sales Operations Manager to lead its Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and significant revenue growth.Key Responsibilities:Guide the sales team in daily tasks, ensuring they have necessary tools and support to succeed,...

  • Program Manager

    hace 5 días


    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Description**Viant Medical is seeking a seasoned Program Manager - Operations Excellence to join its team. This individual will be responsible for overseeing the planning, execution, and monitoring of all new projects and transfer programs, ensuring timely completion, scope, budget, and quality standards are met.**Key Accountabilities**Lead the...


  • San Francisco, Heredia, Costa Rica Huber+Suhner A tiempo completo

    Job Overview:HUBER+SUHNER is a leading provider of essential components for power and data transmission. We are seeking an experienced Operational Excellence Manager to join our team in Costa Rica.Key Responsibilities:- Develop and implement operational strategies to drive efficiency and quality across production and logistics departments.- Collaborate with...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About HuntsmanHuntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. Our diverse portfolio enables us to offer a range of career opportunities across various fields, including manufacturing, research and development, technical services, sales and marketing, and customer service.We operate over 70...

  • Customer Success Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job DescriptionThe Process Excellence Manager will be responsible for driving process improvement and lean transformation across Citi's global organization. This role will work closely with senior management to identify areas for improvement, develop and implement process improvements, and lead cross-functional teams to achieve business objectives.Key...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Responsibilities and QualificationsThe Senior Value Stream Manager is responsible for leading the sustaining activities of their value streams, including people, safety, quality, production, financials & operational excellence. Key qualifications include:Responsibilities:Manage direct and indirect resources to accomplish business goals.Maintain morale and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the Role:We are seeking an experienced Client Success Manager to join our team at Experian. The successful candidate will be responsible for developing and executing strategies to drive client satisfaction and retention. Key responsibilities include:Developing and maintaining strong relationships with clients to ensure their satisfaction with Experian...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Account Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution.The position will manage a defined book of business aligned by customer segment within a geography and will be accountable...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Overview**The Senior Value Stream Manager is responsible for leading the sustaining activities of their value streams regarding people, safety, quality, production, financials & operational excellence.This role actively supports sustaining and new launches activities regarding engineering, planning, procurement, deliveries & maintenance.Promoting...

  • Account Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution.The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are seeking a highly skilled Program Manager for Logistics Excellence to join our team at Hewlett Packard Enterprise. As a Program Manager, you will be responsible for defining and delivering logistics programs that drive business value and improve operational efficiency.Your key responsibilities will include:Developing and implementing logistics...