Operations Excellence Lead

hace 4 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
About the Opportunity

We are excited to announce an opportunity for a seasoned professional to join our Global Business Services team as a B2B Post-Sales Service Manager.

In this role, you will be responsible for managing the teams that deliver post-sales services to our B2B clients. Your primary focus will be on ensuring that our clients receive exceptional service and support, and that our teams are equipped to meet their evolving needs.

Key Responsibilities:

  • Develop and implement strategies to improve client satisfaction and retention.
  • Lead cross-functional teams to resolve complex client issues.
  • Analyze data to identify trends and opportunities for process improvements.

Requirements:

  • Five years of experience in a leadership role in a Shared Services or BPO environment.
  • Proven track record of improving client satisfaction and retention.
  • Excellent analytical and problem-solving skills.


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