Operations Excellence Coach

hace 1 día

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores.
The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.
**Responsibilities**:

- Demonstrates the ability to drive continuous progressive improvement.
- Manages productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Follows brand protocols and standards.
- Follow administrative processes and schedules accordingly to meet the required visit count.
- Accurately and objectively review brand systems and processes.
- Verifies and drives complete and timely execution of corporate and local marketing programs.
- Review and follow up on action plans to drive system improvements.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified during the visits.
- Escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing calibration, uniformity, and Team Conference Calls.
- Provides advice/suggestions to challenges experienced during previous visits.
- Supports the training process in the franchise stores, with regular follow up.
- Supports new store openings as designated.
- Manages and supports multiple ongoing projects.
Skills and Experience:

- Education level: High school diploma or higher.
- ** English - Spanish - Portuguese Language** (Oral and writing 90 % or higher), (C1 or above).
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
- Flexible and willing to work on weekdays in a Hybryd Work From Home/Site model.
- Strong work ethic and integrity, a must.
- Food and restaurant experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world class organization.

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