Technical Support Quality Coach

Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...

Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...

Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- - Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources,...

Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals.Coaches function in a variety of consultative roles, including monitoring, mentoring, and training.Functional Responsibilities:- Monitor and audit interactions between end-users and IT support- Review daily agent performance metrics- Ensure...

Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentWorkplace ServicesRole/ResponsibilitiesTechnical Quality Coaches have a strong focus on continual service improvement and meeting...

**Objective**:To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity, and answering inquiries via the phone or mail.**Hard skills**:- Fluent in verbal and written English and Portuguese, High Proficiency...

**Introduction**Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.Whether you are...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores.The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.- Ability to effectively coach,...

**Job ID**: **JDPTS1018**: Posted on: 2021-09-20 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...

Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers.**What will you do?**:- Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.Works on assignments that are complex in nature where independent action and high degree of...

We are looking to add the best talent to our pipeline for leadership on existing and upcoming projects. If you are interested in leveling up your career, and helping drive software projects while mentoring less experienced engineers, we want to hear from you. The Tech Lead role will suit an experienced Senior Software Engineer capable of setting coding...

**Company Description**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 World's...

Full-timeEmployee Status: RegularRole Type: HomeDepartment: Customer ServiceSchedule: Full Time**Company Description**:- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100...

Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores.The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.- Ability to effectively coach,...

**Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...

**Job Purpose**Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...