Technical Support Analyst
hace 22 horas
**Company Description**
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 World's Most Innovative Companies by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
Experian Data Quality is a recognized industry leader of data quality and data quality management solutions.
Our comprehensive solutions validate, standardize, enrich, profile, and monitor your customer data so that it is fit for purpose.
With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision.
In this role, you will have the opportunity to support our clients, allocated all around the globe, contemplating a variety of industries.
You will have the opportunity to become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a very competitive industry.
**Qualifications**
- Provide remote, software technical support for Experian EDQ clients.
Our solutions include data cleansing, validation enrichment and profiling.
- Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary.
- Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner.
- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
**What your background looks like**
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- English Level B2
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
- IT/Networking general knowledge
- CLI knowledge
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS
- CLI knowledge
- Being passionate about the data world
**Additional Information** This is a permanent home-based role in Costa Rica.
No relocation available.
**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
Experian Careers - Creating a better tomorrow together
-
Technical Support Analyst
hace 22 horas
Heredia, Costa Rica Moody'S A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**Objective**:- Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them.**Functional Responsibilities**:- Handle support tickets raised by internal Moody's employees seeking help on Salesforce...
-
Technical Support Analyst
hace 3 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Technical Support Analyst
hace 18 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...
-
Technical Support Analyst
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...
-
Technical Support Analyst
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HomeDepartment: Customer ServiceSchedule: Full Time**Company Description**:- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100...
-
Technical Support Analyst
hace 22 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...
-
Technical Support Analyst
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...
-
Associate System Support Analyst
hace 5 días
Heredia, Costa Rica DHL A tiempo completoWe are looking for an Associate System Support Analyst to join our team in our Heredia office. This position is based on-site. **Best Qualifications** - Technical knowledge in hardware (Desktop and Laptop) and software (installation, configuration and troubleshooting) - English level B1 - Minimum one year of work experience in IT - Proactivity, order and...
-
Application Support Analyst
hace 22 horas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Apps Support Intmd Analyst
hace 22 horas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Apps Support Sr Analyst
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
-
Apps Support Analyst
hace 22 horas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of the...
-
Technical Support Agent
hace 2 días
Heredia, Costa Rica CSS Corp A tiempo completo**Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...
-
Technical Analyst Po
hace 22 horas
Heredia, Costa Rica Sgf Global A tiempo completo**Technical Analyst PO (Remote)****Heredia, Costa Rica**SGF Global is looking for a Technical Analyst PO, for IT enterprise in Heredia, Costa Rica.**Overview**:**Requirements**:- Bachelor's degree in a related field or equivalent experience- Minimum of 8 years of related work experience- 7-10 years of experience in SAP PI\PO- Experience in JAVA would be nice...
-
Technology Support Analyst
hace 4 horas
Heredia, Costa Rica Moody'S A tiempo completoThe Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.Ensuring that the Moody's values are proven in all day to day activities in order to meet business needs.The TSA will be exposed to heavy customer...
-
Technical Customer Support Manager
hace 22 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Technical Support Manager
hace 3 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Technical Support Engineer
hace 22 horas
Heredia, Costa Rica Ibm A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Representative
hace 23 horas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...
-
Technical Support Coordinator
hace 22 horas
Heredia, Costa Rica Patientpop A tiempo completoAs a member of Technical Services, this role will work closely with our customer-facing integrations teams.The Integration-Activations team serves as the primary point of contact for enabling an integration between PatientPop and the practice's EMR/PMS/Scheduling System.The team handles new activation requests, trains practices on how to manage their newly...