Technology Support Analyst

hace 3 semanas

San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.
Ensuring that the Moody's values are proven in all day to day activities in order to meet business needs.
The TSA will be exposed to heavy customer interaction onsite and virtual.
Frequently interacting with supervisors and/or functional peer group managers, involving matters between functions, other company divisions or units, or customers and the company.
- Facilitating problem solving and teamwork.
- Producing updates and reports on all issues and activities to management.
- Serve as a liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures.
- Produce well written technical and business documentation, such as project plans and communications
- Providing technical support in a Windows 10 environment.
- Planning and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.
- Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment.
- Coordinating support and requests with other support levels and vendors.
- Recognizing problem areas, developing pro-active solutions and following IT operational performance metrics and Service Level Agreements.
- Assisting other members of technical staff with installation and support issues when requested.
- Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are accurately coordinated, supervised, tracked, and resolved.
- Soliciting feedback from the business lines and individual users in order to improve service levels and customer satisfaction.
- Reporting on root-cause analysis where there have been significant problems - explaining what happened, why and what preventative measures have been put in place to avoid a repeat.
Minimum education and work experience required for this position include:

- Bachelor's required.
- 5 years' experience working on Server, Desktop and\\or Help Desk support
- MCSE IS HIGHLY DESIRABLE
- Knowledge of ITIL.
The key competencies for this position include:

- A good understanding of Moody's business and overall IT operations.
- The ability or the potential to take on higher level responsibilities.
- Demonstrated group leadership and the willingness to take on leadership roles.
- Must be perceived as a great teammate and a positive contributor by their peers.
- Demonstrated willingness to go beyond the normal job requirements.
- Demonstrated interest and engagement in infrastructure projects and QA testing
- Ability to develop relationships with key partners and end users to facilitate feedback and partnering on deliverables
- Ability to execute support and engagement from junior staff to senior management with a focus on delivery and service improvement.
- The ability to finish tasks and projects in a timely manner
- The ability to complete assigned calls optimally and efficiently within the established SLA time period
- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)
- Good social skills and excellent troubleshooting and crisis management abilities.
- Ability to communicate effectively with business users at all levels in the organization.
- Known as a motivated teammate with the ability to work with mínimal direction.
- Strong working knowledge of Microsoft Windows 10, Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Comfortable with imaging software such as SCCM\\PXE, familiarity with windows installer and desktop management suites such as SCCM.
- Solid understanding of audio visual technologies
- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
- Knowledge of mobile technology including android and ios.
Technology Services Group - Workplace Services

Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • Support Analyst

    hace 7 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Overview**We are looking for a highly skilled Support Analyst - IT Solutions to join our team at Citi. As a Support Analyst, you will be responsible for providing technical and business support for users of Citi Applications.You will utilize your knowledge of apps support procedures and concepts, as well as basic knowledge of other technical areas, to...

  • Sr. Technology Pmo Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficiency with which our Technology organization can deliver leading-edge products to achieve our goals.The Sr. Technology PMO Analyst is key to enabling efficient and effective ways of working across our transformational portfolios, through...

  • Sr. Technology Portfolio Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    At Sysco we are driving digital transformation through our Recipe for Growth strategy, and we are dependent on the efficiency with which our Technology organization can deliver leading-edge products to achieve our goals.The Sr. Technology Portfolio Analyst is key to enabling efficient and effective ways of working across our transformational portfolios,...

  • Wintel Infrastructure Technology Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The overall objective is to use infrastructure technology knowledge and identified...

  • Business Analyst L

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I.Business Analyst l (HYBRID)SUMMARY:The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity.The Business Analyst I will communicate with our partners and...

  • Business Analyst I

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst IBUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity.The Business Analyst I will communicate...

  • Operations Support Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services.Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems.The overall objective of this role is to provide day-to-day...

  • Gpa Operations Support Analyst

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Description**:The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services.Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems.The overall objective of this role is to...

  • Business Analyst Iii

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst III (Salesforce Administrator)BUSINESS ANALYST III (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users.In doing so, you will partner with support teams in business operations,...

  • Business Analyst I

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business AnalystBUSINESS ANALYST I (HYBRID/HEREDIA)MAJOR RESPONSIBILITES:- They work together with consultants, Sr. Consultants and Directors to design and implement systems that parallel overall client business objectives.- Has knowledge of commonly-used design concepts, relational...

  • Kyc Technology Business Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...

  • Apps Support Sr Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Senior Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Technology Business Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Technology Business Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures...

  • Apps Support Intmd Analyst

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Apps Support Intmd Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Technology Business Lead Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi's Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations. Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global...

  • Business Analyst I

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I.BUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Work with Marketplace Operations to query and send new Azure Marketplace Orders- Work with Sales and/or Microsoft team to get any missing Customer Information- Follow-up to make sure orders have been...

  • Business Analyst Lll

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst lll.BUSINESS ANALYST lll (HYBRID)MAJOR RESPONSIBILITES:- Work with internal teams to track Cross Cloud Managed Services partner badge achievement and update necessary systems to reflect- Create, review and send out partner rebate statements- Process intentions and...

  • Global Functions Technology

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    This business-critical position as Application support Analyst is required to support daily production batches.This requires research and identification from failed batches to resolutions at the quickest time.This is a business sensitive position that requires attention to detail and quick turnaround.Liaise between various support team across multiple...

  • Financial Analyst Lv

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Financial Analyst lV.FINANCIAL ANALYST lV (HYBRID)MAJOR RESPONSIBILITES:- Performs more complex analysis in areas such as budgets, strategic plans, product line analysis, mergers and acquisitions (M&A) work and treasury and/or credit functions.Generally reports to Manager or Senior...