Support Analyst

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Overview**

We are looking for a highly skilled Support Analyst - IT Solutions to join our team at Citi. As a Support Analyst, you will be responsible for providing technical and business support for users of Citi Applications.

You will utilize your knowledge of apps support procedures and concepts, as well as basic knowledge of other technical areas, to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.

**Key Responsibilities:**

  • Provide technical and business support for users of Citi Applications
  • Field issues and queries from stakeholders, provide short-term resolutions
  • Work with relevant technology partners for long-term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors

**Requirements**

To be successful in this role, you should have:

  • 2-5 years experience in a similar role
  • Basic knowledge or interest about apps support procedures, concepts, and of other technical areas
  • Good customer service, communication, and interpersonal skills

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