Business Strategy and Operational Excellence Lead

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About ServiceNow

At ServiceNow, our mission is to make the world work for everyone. We are a technology company that helps organizations streamline their operations and improve efficiency. Our people are passionate about innovation and making a difference in the lives of our customers and employees.

We are looking for a highly skilled individual to join our STEP Strategic Operations team in Costa Rica. As a Product Operations and Innovation Specialist, you will play a critical role in supporting the execution of our product business units.

As a key member of our team, you will work closely with other professionals and senior leaders to directly contribute to our overall success. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management, and operations at a high-growth enterprise software company.

Responsibilities:

  • Thought partner with a Product leadership team on various efforts
  • Provide deep understanding and supporting data of business performance, customer behavior, product, and team capabilities to inform business decision-making and influence product roadmaps
  • Identify value-creation opportunities across our business
  • Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions
  • Structure complex problems, develop hypotheses, conduct analyses, and suggest data-driven recommendations to leadership, including C-suite
  • Participate in strategic planning for the BU; this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations
  • Drive people and talent initiatives to include but not limited to: All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
  • Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution
  • Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and host regular update meetings
  • Structure complex problems, develop hypothesis, conduct analysis, and provide recommendations
  • Support initiatives that drive growth and operational excellence for STEP's portfolio, in partnership with stakeholders
  • Track and report metrics, milestones, and programs to ensure successful execution
  • Support operating cadences (e.g., Company-Wide Strategy, Quarterly Portfolio Reviews, Quarterly OKR Reviews, etc.)
  • Drive action items to closure through administrative leadership (e.g., business reviews) and support STEP events
  • Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity, and accelerate execution
  • Improve operational excellence through execution of strategic initiatives that create efficiencies and process optimization
  • Support consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders

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