Virtual Operations Coach Leader
hace 5 días
**About the Position:**
We are looking for a highly motivated and experienced Virtual Operations Coach Leader to join our operations excellence department. As a key member of our team, you will be responsible for driving continuous improvement and operational excellence across our franchise stores.
Responsibilities:
- Provide guidance and coaching to our field operations team while conducting virtual operations excellence reviews.
- Drive constant operations excellence improvement during each virtual store visit.
- Maintain a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees.
- Motivate and develop positive relationships with the store's team members.
- Infuse pride in the organizational values and mission during each virtual visit.
Requirements:
- Education level: High school diploma or higher.
- English level of a B2 +.
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Strong interpersonal, written, communication, and relationship-building skills.
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