Virtual Operations Coach Leader

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**About the Position:**

We are looking for a highly motivated and experienced Virtual Operations Coach Leader to join our operations excellence department. As a key member of our team, you will be responsible for driving continuous improvement and operational excellence across our franchise stores.

Responsibilities:

  1. Provide guidance and coaching to our field operations team while conducting virtual operations excellence reviews.
  2. Drive constant operations excellence improvement during each virtual store visit.
  3. Maintain a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees.
  4. Motivate and develop positive relationships with the store's team members.
  5. Infuse pride in the organizational values and mission during each virtual visit.

Requirements:

  • Education level: High school diploma or higher.
  • English level of a B2 +.
  • Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
  • Time management, planning, and organizational skills are a must.
  • Strong facilitation skills, including the ability to lead third-party vendors.
  • Good presentation skills, motivating and persuasive.
  • Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
  • Strong analytical skills a must.
  • Strong interpersonal, written, communication, and relationship-building skills.


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