Incentive Operations Professional

hace 6 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

Citrix empowers individuals and organizations to work remotely, reducing commuting emissions and energy consumption. We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space. As a member of our team, you'll be part of a globally diverse, collaborative environment that values work-life balance. Our award-winning workplace prioritizes diversity, equity, inclusion, and a culture of belonging.

We're looking for an Incentive Operations Specialist to maintain and reconcile WW Citrix Inc. reseller incentive payout programs. This includes system and manual calculations, as well as auditing each payout via complex, multi-layered program rolls and validating all sales exceptions. The ideal candidate will have a strong analytical mindset with excellent organizational skills and outstanding communication abilities.

Key responsibilities include:

  • Developing an in-depth understanding of Citrix products, programs, and licensing
  • Assisting in the preparation and processing of WW Partner Incentive payouts, including manual validation of multiple program rules
  • Reviewing and retaining proper approvals for audit
  • Verifying and calculating payout vs. customer eligibility and level
  • Conducting performance analysis, root cause analysis, and resolving issues related to WW programs

The successful candidate will also have experience in a fast-paced Operations, AR, Accounting, and/or Finance environment and a BS degree or equivalent experience, preferably in Accounting or Finance.



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