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Incentive Program Specialist
hace 1 semana
Citrix is a global leader in secure digital workspace technology, empowering over 400,000 customers to do their best work from anywhere. Our award-winning workplace values diversity, equity, inclusion, and a culture of belonging, making us a great place to work.
We're looking for an experienced Incentive Operations Specialist to join our Sales Support team. As a key member of our team, you'll be responsible for maintaining and reconciling WW Citrix Inc. reseller incentive payout programs. This includes system and manual calculations, auditing payouts via complex programs, and working with internal parties to resolve modifications.
You'll play a critical role in preparing daily reports, conducting weekly payouts, and ensuring all payouts adhere to company guidelines and program compliance. Additionally, you'll be responsible for maintenance of the Salesforce Finance Resellers Rewards service request queue and case approvals, as well as resolving internal and external escalations.
This role requires strong analytical and problem-solving skills, with the ability to develop in-depth understandings of Citrix products, Channel programs, promotions, pilots, and End User licensing. You'll work closely with stakeholders to identify and resolve issues related to the Worldwide Channel Incentive Program.
**Key Responsibilities:**
- System and manual calculations for WW Citrix Inc. reseller incentive payout programs.
- Auditing payouts via complex programs.
- Maintenance of the Salesforce Finance Resellers Rewards service request queue and case approvals.
- Resolving internal and external escalations.
