Customer Service Specialist
hace 4 días
About the Role:
We are seeking a skilled Customer Service Specialist to join our team as a Resolution Expert. As a key member of our collection operations, you will play a critical role in resolving customer inquiries and issues promptly and professionally.
Key Responsibilities:
- Negotiate payment terms/arrangements with customers as needed
- Analyze account status/information to understand customer needs and concerns
- Determine the most effective solution for each customer inquiry
- Provide accurate and timely updates to customers on their accounts
- Champion company core values and programs to ensure exceptional customer experiences
Requirements:
- Previous experience in collections or customer service is preferred but not required
- High school education or equivalent is desired but not mandatory
- Excellent communication skills with a strong focus on verbal and written communication
- Ability to analyze situations quickly and find solutions to meet customer needs
- Able to work effectively in a fast-paced environment with multiple priorities
- Familiarity with CRM systems and other software tools
Why Join Us:
- Growth opportunities: We promote from within and offer career advancement opportunities
- Comprehensive training: Our paid training program ensures your success
- Team-oriented culture: Collaborate with passionate peers in a supportive environment
- Diversity & inclusion: Celebrate unique perspectives and contributions
- Fun workplace: Enjoy team activities, social events, and a lively atmosphere
- State-of-the-art offices: Work in modern, well-equipped spaces designed for collaboration and productivity
- Rewarding work: Help businesses grow while making a real difference in people's lives
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